Cross Insurance Agency

We used Cross for over four years. We had our home, vehicles, and property all heavily insured. We filed two claims in that time. One claim, we had an HVAC system leak that caused some water damage. And one because I bumped into a pole in a gas station with my 34' trailer on the way home from purchasing it. That's the first "at fault" accident either my wife and I have every had in four decades. This last year, 2023, we were told we were being cancelled by the current insurer we had because of that claim, which was almost two years ago. Our response was, "well that seems pretty extreme but, ok. Find us another insurer." Seemed simple enough, and we had plenty of time. I was very clear with our agent that I did not want to wait until the last second and end up being stressed and rushed to find another company. They kept delaying and putting it off telling me they would find someone and take care of it, not to worry. Well, it got right down to the end of the deadline, and then when I called, stressed out and panicked, they wouldn't even give me the respect of returning my call! I had to scrambled myself to try and find a new company. And praise the Lord! Right at the last minute, literally, I was able to get that done. In fact, I got a better policy with better coverage and lower rates! So, no, I do not recommend Cross Insurance. They will let you down when you need them the most. And that is exactly why we pay for insurance in the first place, isn't it? To depend on them when we need them! Do yourself a big favor, save yourself stress, and go with a better company right off the bat.
Jan 24th, 2024

Great and quick custom service. I have multiple policies and she helped me get through premium increases. Thank you for your help Arynn!
Sep 17th, 2023

Crazy expensive.
May 30th, 2023

Very helpful. Quick to help. Nice people
Jan 6th, 2023

My situation is a little unique and, consequently, more troublesome. Annette has done so much to make my situation better. She is knowledgeable, thorough, patient, and always cheerful. You can "hear" her smile on the phone. She is definitely a top tier asset. Thank you, Annette!
Jul 18th, 2022