Estes Express Lines

Ordered a snowplow that got stuck either in their Spokane terminal or with their sub contractor they use for final delivery. Estes and the sub contractor, Fastway, pointed fingers at each other for who was responsible for somehow losing a snowplow for two weeks. Either way, both companies were at the minimum unhelpful, and fairly rude on the phone. Despite trying to be cordial (I get it, things happen), its frustrating to watch incompetence while listening to bad manners. As if its my fault for daring to inquire where my shipment was. The whole mess took half a dozen phone calls to clean up.
Feb 18th, 2024

Not happy at all with them. They were supposed to contact me to set up a time to make sure I would be there to sign for delivery of my $3,500 package. This was a VERY IMPORTANT detail as we weren't living at the house during that time because of renovations. They never provided me with any updates or even updated the tracking. So what happened? They dropped it of at the house without notifying anyone and even wrote no signature required. It was just by chance that I went by the house that day and saw that it had been dropped off without notice. The product was even damaged when I went through it. Not happy with them at all!!! I'd give them zero stars if I could.
Jan 18th, 2024

Manager overworks employees that aren't on his buddy, buddy list
Dec 23rd, 2023

ZERO STARS! This company is shady and unprofessional. DO NOT USE!!! They lost our material and only approved a claim after much hoop jumping and then advised that a credit would only be issued once the BOL for the missing material was paid in full. We had to pay for the service that was not delivered. When it came time to pay the credit they mysteriously found the material no where near us or the vendor in a hub, we had already purchased replacement material from the vendor and Estes advised that they would no longer honor the credit because we can send the damaged material they found back to the vendor for a credit, on our dime. Total disregard for our small businesses cash flow and all around rude and shady service. As the controller of our small business I would rather pay a higher rate for higher service and some professionalism. This company is not a friend to small businesses and should be treated with caution for any of your business needs that you utilize them for. Fool me once...you've been warned! Our business will no longer utilize Estes' shady service!
Oct 15th, 2022

This goes to the Spokane division and the main reason why they still have a score of 1 is due to the person that emailed me (Joseph I believe) responded quickly, and magically after his email the package was delivered within 4 days. I ordered 7/4/2022 and it was shipped fairly quickly to Spokane, WA. It arrived by 7/8/2022. I finally emailed EFW on 7/21/2022. 13 days later. After that it took 4 days and arrived at our house 7/25/2022. It doesn't stop there, after watching the instructional video about delivery and how they do not deliver up stairs, they (yes 2 guys, and I'm one woman) managed to put the damaged 125lb box on our tiny porch and in turn blocked my screen door from opening to get said box. I was able to scoot it and get it in. Not cool guys. Not cool at all.
Sep 26th, 2022