Freightliner Northwest

28 dollars to copy a key wooo baby. I could get it for 12-20
Mar 27th, 2024

Parts department never answers their phone.
Mar 24th, 2024

Mar 23rd, 2024

All Service are good people are good
Mar 18th, 2024

Arriving on 3-4-2024 at 1:20pm checked in parked and waited, pulled truck in 3-5-2024 @ 9:00am, recall on brake module, egr cooler leaking, 3 pass threw seals leaking, check engine light, 4:30 pm Im given a repair sheet, all while waiting Im back and forth to smoke area which bypasses the area where my unit is being serviced, two technicians 4 trucks, the technicians are serving two trucks at once, which explains the 9am-4:30pm diagnosis wait, ok its 3-5-204 we have the diagnosis we ordered the parts( now the part that they are replacing you cant reuse the same parts to secure the new unit that was ordered, so the thing to do is check inventory for parts and order everything together did not happen they ordered the egr cooler it made it 3-6-2024 *{11am}* they didnt attempt to get the unit in to be serviced until 3:30-4pm now its a 3-4 hour job they close at 11pm technician knocked on door I ask him to give me 5-10 minutes I had food on but I was wrapping it up warp things up 7 minutes after Im very accurate on times because I had a timer on my dinner walk in (Misty) was telling the technician to push it off until 8 or 9pm not knowing I was standing at restroom I heard everything/her shift will be over, once they take it apart I cant sleep in my truck, so I walk to front desk tell her hey Im done I was cooking dinner, her exact words were ohh I told him to move on to other jobs it may be tomorrow or Friday before theyll get to it, 7pm (Rob) walks out which he was very helpful in the situation told me hey if I pull this truck in and we dont get it bk running before 11pm you cant sleep in it, ok we come up with a solution jus go ahead sleep tonight well pull it in 7am surely it wont take 16 hrs to get it up and going 3-7-2024 7:38am knock on truck I get out, they take unit in, 5 minutes later get a call, they dont have parts to secure new unit which was ordered 3-5-2024, now if youre aware that you cant reuse any parts when replacing a egr cooler why would you not order everything that is need to replace it initially when cooler was ordered on 3-5-2024, now here it is 3-7-24 unit is taken apart I cant sleep in my truck, the parts wont be here until 3-8-2024 entire week for a 3-4 hour job, ******* ******** if you read the reviews trust me they are true Ive never met these people before in my life Im 3k miles away from home I have no reason to lie or make anything up about this location (Misty is exactly who the reviews say she is very rude and ***prejudiced** individual that should not be at the front helping at any operation, ******* trust in believe no one is making these reviews up future truck drivers of any other ethnic dont take your unit to this location very unprofessional but this is what you can get away with when every one is covering every ones bs no one at the corporate office knows, whos in charge, locations forward you to someone who will cover the person or personal that issues is pertaining to its a complete youve been warned
Mar 25th, 2024