DICK'S Sporting Goods

Feb 15th, 2024

Always a good store, weve had two really good visits recently, working with Van. He shared his knowledge of baseball and helped us fully equip for the upcoming season. Hes got a pretty good swing too. Best service weve had anywhere recently! Ryan and the register did a good job as well.
Jan 23rd, 2024

Spoke and worked with Brycen at the counter. When giving him my phone number for my rewards, he couldnt locate it. Showed him my card Id # and said he can only look up my rewards by my number nothing else. Called in and Spokane to a lady and she told me the same thing. Educate your employees to know how to look up and use your rewards system. You can look up rewards by phone #, account # and first and last name. But because this team is uneducated and not properly equipped and doesnt even know their own system, I just spent over $350 dollars and was told to open a new account because they dont know their procedures when Ive had one for some time being. Terrible experience and very embarrassing from the management staff that your employees are that clueless.
Mar 27th, 2024

I will never go back to Dicks anywhere because my first and only experience at this one (Spokane Valley) was so bad. I walked into the store and went all the way to the back without anyone ever acknowledging me. I was looking for Hoka shoes. I had to flag down a worker who was having a great time with 4 salespeople just chatting. A salesman finally came over and brought me a pair I wanted. He NEVER came back to see if they fit or if I wanted to try something else. They did not fit so I put them back in the box and took them back to him. He did not look at me. His other salespeople friends kept up their fun. Then I went to another section where two salespeople were playing catch, ignoring me. Do you think its because Im 70? Maybe but it will be REI and Sportsmans Warehouse from now on. The service at both of those stores has always been amazing.
Jan 25th, 2024

The manager Sean was super helpful over the phone!
Jan 8th, 2024