Smart Start Ignition Interlock

Mar 26th, 2024

It is a rare day that this place isn't completely inundated with traffic, since their other location closed. The front desk lady is not as friendly as the guys who come out and do the calibrations. Now, SmartStart customer service, is a whole different issue. Their call center puts you on hold for literal hours at a time, and on more than one occasion they either gave us bad information or no information. Mistakes here could be the difference of staying compliant on probation, keeping your license, and of course paying excessive fines. How can they be so inept? Obviously people who use their services, aren't doing it by choice, but the least they could do is be good at what they do... and they can't even do that.
Mar 18th, 2024

Talk about banging ur head over and over and over. These clowns install something in a car and they know it will have issuies. When I drop off my car it went from 1to 3 hours to alll day. After finding the issuies wont correct 8 have to install it in a different vehicle. Now big deal drop off car at 7 am and at 10 am they said I missed my appointment and I need to to reschedule. These clowns are lazy and have zero knowledge of the job they are supposed to do. Total fail.
Feb 10th, 2024

Everyone that work at this place is very I have been here for over 2 trying to get Calibrated and now the want to say there closed fire them all
Dec 31st, 2023

My friend went here in the morning to deal with an undeserved lockout. She was seen promptly and the issue was dealt with and the technician agreed that the lockout was indeed not her fault. She was happy that there would be no charge to her. The tech was pleasant and worked efficiently. The only gripe that could be voiced was when we tried to ask a usability question regarding the equipment. It truly seemed that the tech was baffled by the query. I thought that was understandable given the farct that he is not an actual user of the interlock system. He is, however, a user of the diagnostic system. It appeared he may have felt compelled to give some kind of an answer. He nervously blurted out a suggestion that I already knew to be incorrect. Then he took another stab at it and it was obvious that, by this time, he was grasping at straws. So I think he should have offered to try to find out the answer for us and contacted us later with it. He also could have referred us to a supervisor or someone else who was more familiar with the system. There would have been no shame in confessing that he didn't know the answer.
Apr 7th, 2023