Brooke M. Cloninger, D.D.S.

Christine Eriksen _{on Google}

Nov 1st, 2022

Enjoy the convenience and friendly staff. Feel well taken care of.

Andre Jennings _{on Google}

Oct 23rd, 2022

Always a great experience at the Cloninger office.

Ted M. _{on Yelp}

Oct 17th, 2022

The only time I went to this office was for an initial visit. I had been without insurance for close to 20 years and knew there would be a lot of problems. Also, my pediatric dentist had been a real piece of work, so it left me always very uncomfortable and apprehensive with dentists. I relayed this experience and how it made me feel to them and they seemed incredibly unconcerned. They did discover I in fact had a number of problems and would require a lot of work. First, however, they referred me to an oral surgeon to take my wisdom teeth out, as that was the most pressing issue,  as well as schedule a follow-up for after the surgery. Unfortunately, my work schedule changed and I had to cancel the follow-up. I asked that they call me back closer to the end of the project I was working on to reschedule, and they never did. I have tried off and on to get back in, leaving messages on the phone, and they have gone unreturned. A little more than a week ago, I started having some pain in my lower jaw, so I called in again and left another message, which went unreturned. Then again yesterday, and it was unreturned. I called today and finally got someone who picked up, explained the situation, and the earliest they could get me in was in 2 days. I asked why my calls hadn't been returned and was told very rudely that they had been on vacation for 2 weeks. This information was not on their voicemail service.Ultimately, I found another dentist that took our insurance, who happened to be one that had seen me on an emergency previously, and they were able to get me in sooner, so I canceled with Dr. Cloninger.The doctors in this office may be very competent, but I wouldn't know. I never got the chance to actually experience their care beyond an evaluation because the office staff was so rude, disorganized, and completely lacked any empathy. This poor management is a reflection of the doctor/provider themselves and erodes trust with the patient. My wife has been a patient with them for about 12 years, and I'm going to encourage her to find care elsewhere as well.

Ted Harris-Means _{on Google}

Oct 11th, 2022

The only time I went to this office was for an initial visit. I had been without insurance for close to 20 years and knew there would be a lot of problems. Also, my pediatric dentist had been a real piece of work, so it left me always very uncomfortable and apprehensive with dentists. I relayed this experience and how it made me feel to them and they seemed incredibly unconcerned. They did discover I in fact had a number of problems and would require a lot of work. First, however, they referred me to an oral surgeon to take my wisdom teeth out, as that was the most pressing issue, as well as schedule a follow-up for after the surgery. Unfortunately, my work schedule changed and I had to cancel the follow-up. I asked that they call me back closer to the end of the project I was working on to reschedule, and they never did. I have tried off and on to get back in, leaving messages on the phone, and they have gone unreturned. A little more than a week ago, I started having some pain in my lower jaw, so I called in again and left another message, which went unreturned. Then again yesterday, and it was unreturned. I called today and finally got someone who picked up, explained the situation, and the earliest they could get me in was in 2 days. I asked why my calls hadn't been returned and was told very rudely that they had been on vacation for 2 weeks. This information was not on their voicemail service.
Ultimately, I found another dentist that took our insurance, who happened to be one that had seen me on an emergency previously, and they were able to get me in sooner, so I canceled with Dr. Cloninger.
The doctors in this office may be very competent, but I wouldn't know. I never got the chance to actually experience their care beyond an evaluation because the office staff was so rude, disorganized, and completely lacked any empathy. This poor management is a reflection of the doctor/provider themselves and erodes trust with the patient. My wife has been a patient with them for about 12 years, and I'm going to encourage her to find care elsewhere as well.