Arbor Rose Adult Family Home

My mother passed 3 days ago at SHMC after being in the care of Arbor Rose since May 2023. She was abruptly removed from another Spokane Retirement Community by my sister where she lived happily for over 6 years. She experienced a health incident 3 weeks ago. After three weeks of non-interaction by Arbor Rose my brother drove to Spokane on 2/6/24.She was admitted that day to the hospital and died 5 days later. My brother and I are heartbroken.
Feb 22nd, 2024

My Aunt was at a resident at Arbor Rose for 6 months in 2023. My family raved about how wonderful the staff were. The added bonus was Owner and RN Steve Andrews, who was involved with patient care. My Sister and her husband are now moving her husband's mother in. The staff are specialized in Dementia which will be a big bonus.
Feb 19th, 2024

My mother was a resident at Arbor Rose and just passed away a few weeks ago. The staff there was professional, kind and caring with my mom, and an emotional support for me. Thank you. I love you all!
Jan 27th, 2021

concur with my brothers rating (Dave A.). There are even more disturbing facts: Fact 1: I relocated back from California to Spokane in October 2022, living only 20 minutes away. I routinely visited my mother up to three/four times/week at Brookdale Park Place. My brother also routinely visited my mother from Redmond. (see FB posts). Fact 2: I filed 2 complaints with the WA State Dept. of Health. All involving the DPOA daughter) and one involving Arbor Rose (AR). FACT 3: My mother lived in fear of her DPOA and her retaliation. (documented) FACT 4: I will be filing a third complaint involving the DPOA and AR, allegation of wrongful death and intentional infliction of emotional stress on my mother and myself. The DPOA prevented me from seeing/holding my mother prior to her death. -Complaint 1: I met with a DSHS complaint inv in 2022 to reviewed a video I had taken of my mother speaking with her DPOA. She was visibly/ verbally upset with her DPOA and threatened suicide during the call. The complaint was investigated and shockingly ... "no findings". - Complaint 2: Involved the DPOA suddenly initiating a transfer from the Brookdale where my mother resided for 6 years to Arbor Rose Adult Family Home. On May 5th during a face-to-face meeting with Becky Tiller (TillerCare.com) Becky informed me the REASON my mother was being transferred to Arbor Rose AFH was "she required a higher level of care". I was the SVP for Start Communities for over ten years/owning/operating IL/AL/MC communities, and I informed Becky adult family homes did not offer a "higher level of care" as defined by WA. State. I documented this fact thru an email I sent to my brother and sister informing them of my concern. No reply from the DPOA. I documented my concerns in a letter to my mother w/in 48 hours of her move to Arbor Rose (AR) informing her I was willing to relocate her back to her home of six years and purchase replacement furniture because my sister had told her she sold and/or donated all her furniture except her TV/Bed and clothing items. She refused to move for fear of my sister's retaliation. Many of the personal items I had given my mother in Spok. were left in a box at Brookdale for me to retrieve. - I rec. an email just 2 weeks after her move into AR informing me my mother was "lonely/depressed" because she moved from a 1 bedroom apt/living room/kitchenette (approx. 800 sq ft) with onsite RN/LN's M-F and was not living in an 80 sq (approx.) bedroom w/shared living room/dining room/toileting/bathing accommodations at Arbor Rose and with no daily onsite RN/LN supervision. Recall... my mother was moved to AR because it was HIGHER level of care? Results: "No Findings" (again) COMPLAINT 3 (yet to filed): In Dec. I received a copy of a test message DPOA sent to a personal friend of mine who visited her at AR/ Linda, that Linda was no longer able to VISIT my mother UNLESS she was accompanied by my sister (who lives in Kennewick) because she (DPOA) had initiated a "new visiting protocol". Two days later (12/27) I spoke with my mother on the phone. She asked when i was going to see her...I told her i would visit on 12/28 because I was moving to Phoenix. I called her at 530P on 12/29 and asked my mom to sit by the front window when I arrived suspecting staff may not let me see my mom. I arrived with a friend at 6P. My mother was not at the door ... I was met by Steve Andrews "President" AR. I introduced myself and he promptly refused to allow me into AR to see my mother stating "he would call the police and Mardell" if I tried to enter. I politely excused myself. This interaction was recorded by my friend. FACT 5: Steve Andrews refused to allow me to see my mother. I moved to Phoenix w/out seeing my mother. FACT 6: Steve Andrews told his staff to not allow me to speak to my mother on the phone AFTER I moved to Phoenix. I tried on several occasions in Jan/Feb to unsuccessfully contact my mother on the phone. I recorded the final conv. I had with a caregiver where I was told I could NOT SPEAK to my mother. When asked who instructed the caregiver not to put my calls through, he stated "the DPOA, Mardell. FACT 7:Feb 8th I was informed by my bro. my mother had been transported to SHMC and placed on Hospice. FACT 8: Feb 9th.,my brother/friend informed me my mother had experienced a change in health condition approximately three weeks earlier. I was informed the DPOA stated " it was nothing serious, she is just depressed". My brother/Faye were so concerned they drove to Spokane. Only then did Steve Andrews and/or the DPOA transport my mother to SHMC. FACT 9: May 9 my brother Face Timed me from SHMC where my mother begged me to come see her as soon as I could/she was dying. I could not get to Spok. in time for her to hug me one last time. FACT 10: I arrived In Spokane on 3/10. My mother was comatose and unable to speak/respond. I stayed by her side until 9A. FACT 11: My mom passed at 930A w/only my bro-in-law at her side. FACT 12: Steve Andrews is a RN whose license is in good-standing with the WA State Department of Health. Mr. Andrews was primarily responsible for the care and supervision of Loretta Anderson and should be held accountable in (I believe) the negligent death of my mother.
Mar 11th, 2024

I don't want to give a poor rating and sound like someone who is just angry that their mother has died. I will back up my complaint with facts. And the State of Washington will be getting a formal complaint from me. Please be patient and read on. Fact 1. My mom was having a very difficult time breathing which was witnessed via phone from me, and two of my friends. We knew she was in trouble and the staff only said she was "okay, and we are giving her tea and honey". Fact 2. They said they were taking her vital signs between 3 - 5 times daily. I called in once and the care giver admitted to not having taken her vitals since the beginning of her shift (over 6 hours ago) Fact 3. Steve Andrews admitted to me at the hospital as my mom lay dying that the Power of Attorney had tied his hands, and he couldn't do anything. Really? not do anything? He is an RN (likely the only one with any real medical training). So, my mom suffered for 3 weeks with no medical care (other than anti-anxiety medication). When they did get my mom into the doctor after 3 weeks, she had had a heart attack and her lungs were filling with fluid. Was the staff really qualified to diagnose my mom's condition? They just kept saying it "was in her head, she has anxiety" and she was doing fine. Arbor Rose and its staff and owner had no clue as to the seriousness of my mom's condition, and in my opinion, completely had no control of the situation. In conclusion, I am eager to hear what the State of Washington has to say of this matter. I have witnesses and text messages to hopefully prevent this happening to another loving mom, dad or you Send your loved one to Arbor Rose, if you want to run a potential very serious risk.
Mar 5th, 2024