The General Store & Ace Hardware

Dear Sabrina Crum,Thank you for sharing your concerns with us. We take your feedback seriously and regret any discomfort or inconvenience you and your partner experienced during your visit to The General Store & Ace Hardware. Our priority is to ensure a safe and welcoming environment for all our customers, and we're truly sorry if we fell short of that commitment in your case.We believe in continuous improvement and are keen on addressing your concerns appropriately. To ensure we can understand and resolve this matter to your satisfaction, we invite you to speak directly with our General Manager. You can reach out at 509-444-8000 ext 202. Your insights are valuable, and we're committed to making the necessary adjustments.Thank you for bringing this issue to our attention. We hope to have the opportunity to discuss this further and make amends.Warm regards,The General Store & Ace Hardware Team

Dear Kimberly Humphrey,Wow, thank you for your exhilarating 5-star review! It's music to our ears to hear that you're so enamored with The General Store & Ace Hardware. We're thrilled to know that our store has made such a fantastic impression on you.We strive to create a unique and welcoming shopping environment filled with an array of products to meet the needs and spark the imagination of our customers. It seems we've hit the mark with you, and for that, we couldn't be happier.Remember, whether you're planning your next project, searching for that perfect gift, or just exploring, we're here to make every visit to our store a memorable one. And don't forget, you can also visit us online at generalstorespokane.com for more discoveries.We look forward to welcoming you back soon, Kimberly. Thank you for making us your store of choice!Warm Regards,The General Store & Ace Hardware Team

Dear Alec,Thank you for your glowing 5-star review! We're delighted to hear about your positive experiences with Josh A at The General Store & Ace Hardware. Our team is dedicated to going above and beyond for our customers, and it's wonderful to know that Josh embodies this commitment.It's feedback like yours that inspires us all to continue providing exceptional service and to make every effort to assist our customers in the best way possible. We'll make sure to pass your kind words along to Josh and the rest of our team.We look forward to seeing you again soon and are here to help with whatever you need. Remember, you can also visit us online at generalstorespokane.com for your convenience.Thank you for choosing The General Store & Ace Hardware, Alec. See you next time!Warm Regards,The General Store & Ace Hardware Team