Verizon

Great costumes service
Mar 28th, 2024

Anna, the manager at this store, is amazing! I'd been dealing with major malfunctions in my cell service. Calls and text messaging were failing for Aprox 6 weeks. I'd been calling Customer Service (totaling about 29 hours) and being shipped a replacement Samsung Galaxy S23 Ultra. I decided to pop in the store, pay off my device, and cancel my account at this point. The manager was able to solve the issue (new sim card, and reprovision my text message settings in my account) within 45 minutes! Despite the past frustration with technical support and the problems it caused, I decided to continue my services through Verizon due to her impressive and quick resolution. Highly recommend this location!!
Mar 27th, 2024

great
Mar 7th, 2024

I purchased a phone online and went into the store to pick it up and let me tell you guys... I wish I never would have made the switch to Verizon. The moment I walked into the store I was immediately stereotyped and not a good one either. The way I was treated was so egregious and disgusting. They literally thought I was some poor, homeless bum off the street trying to steal a phone from them and when I told them that they of course denied it and they were horrible at faking it. Anyone with a very basic knowledge of psychology and half a brain would know exactly the census of me when I walked in the store. I on the other hand try very hard to not be prejudice nor do any global labeling like what was done to me today. I know there are probably some good people in Verizon, just none of them work at this Verizon on division. I will absolutely never be returning nor do I want to hear from anyone there. Your not going to fool me by saying what I have said was untrue. I wish that store the best of luck and hope in your hearts you never treat another paying customer like that again. Spokane, I highly suggest you either dress the part or find another Verizon to go to. There are plenty of them around. Oh and I also originally paid for the lime green Samsung s23fe and what did I leave with a black one that had probably been thrown on the floor a few times. Yes those are assumptions and probably untrue but they might as well have. I literally left that store feeling like the biggest loser and most unloved human possible... we build each other up not stomp each other down... that's all I have to say..
Mar 4th, 2024

Feb 28th, 2024