AT&T Store

This store was excellent and after being ask to leave from another att&t because I was being through about what I wanted to buy. They help
Mar 8th, 2024

Max was very helpful, kind & polite. He help us solve an issue with our phone. He is very knowledgeable.
Feb 26th, 2024

My friend and I had went here today to have an Apple Watch issue fixed. Now, I understand we came 8 minutes before closing, but we assumed it would be a simple fix. However, the employee that was there for closing was extremely rude when talking with us. As soon as we came in, he didnt bother to greet us and we could see he was busy sitting down on his phone. When he finally noticed us he had let us know that they were closing soon and wanted to know what we needed help with. Issue: My friend had gotten an Apple Watch shipped to her from AT&T and had issues connecting to the cellular data on her phone plan. He proceeded to tell us that because she had gotten it from Apple that the issue had to be fixed through them, in which we had explained that yes it is from Apple, but she had gotten it shipped through AT&T itself. She then showed him the issue on where the watch wasnt connecting to cellular data and to call the number listed on the screen. My friend wanted additional help in person and his response was to call the number and come to us if it doesnt work out. The employee told us that we should have been here an hour before because his boss was here and that he was new and told us that it was 5 minutes before closing and so he couldnt help us at all. The Apple Watch my friend had gotten is important and needed to be fixed ASAP due to her relying on it for her health and safety. And yet, the employee there was rude and not willing to help us at all. Instead all he gave us was a condescending tone and excuses. To anyone reading this review, dont go to this branch unless you want to be treated like crap. Thanks a lot AT&T.
Feb 5th, 2024

I wish I could give them a negative ten. I was with AT&T for 26 years but NOT NOW. Worse customer service ever. This time I went to upgrade my phone, they dont stand by their guarantees and they had the worse customer service. The employees applied that I was lying and was alway walk away. They tell you what you want to hear but dont follow through. I had to go the main store out in the valley for better customer service and for them to stand by their guarantees. I lost two days trying to fix the problem which was this store sold me a phone that they KNEW was not working but wouldn't exchange it for one that was. It didn't work for the start, we never got to check if our information got moved over before it locked up and we couldn't open it again.We were still in the store and they sent us away to Best Buy geek squad, who sent us back to tell them the phone no good bad hardware, but they still wouldn't exchange it. IT WAS THE SAME DAY THAT I BOUGHT IT. They still wouldn't exchange it. Your better off going to the main atat store or anywhere else. But overall I would NOT RECOMMEND them. I wish I could give a negative ten.
Dec 29th, 2023

Worse customer service ever. Never buy a phone from this store. They dont stand by their guarantees and they have the worse customer service. The employees will call you liars and alway walk away from you when they are helping you. They are like use cars sales men. They tell you what you want to hear but dont follow through. Your better off going to the main atat store or anywhere else.
Dec 24th, 2023