Ford Service Center - Wendle Ford

I have a ford but I'd rather drive to Idaho to a Ford dealer if I have any concerns than come here. Don't bother.
Mar 24th, 2024

Tami in Service was so helpful! Really appreciate it!
Feb 6th, 2024

$210 JUST to walk in the door and get a diagnosis. none of that money is applied to the repair cost. Service seems to be so-so, they had to keep the car for an extra day because they werent ready for my appointment, found some screws that were not put back in place after the repair and the car is in the back-40 when it was time for pick up. The labor costs are at a premium and, again, $210 just to find the problem. No one can afford that, and one would expect a premium service in return at, the minimum, for that premium bill. i.e. Diagnosis completed when the appointment was scheduled, all screws put back in place, The vehicle delivered to the check-in area upon pickup would have made the $ more palatable. Had a a good run Wendel but have no other choice and must take the business else where. With that, audi 5000
Feb 28th, 2024

I was treated with disregard and contempt by multiple employees. My explanations of what the car was doing (with pictures of the computer alerts) were repeatedly ignored. I was told they would need the car for 1/2 a day; when I contacted them 8 hours after dropping off for my scheduled appointment, it hadn't been started and would "probably be another few days". No explanation for why they gave me an appointment time if they wouldn't work on the car that day. I requested a loaner car when making my appointment because I live over 60 miles away - instead they shuttled me to a car rental, which they said Wendle would pay for, but they later told me I needed to cover. They claimed the car was fine, the error was a "user manual issue" and "if I'd read the manual I would know" that, so they would charge for diagnostics. That same employee couldn't find the purported setting I was supposed to have known about. The employee who made my appointment lied directly to me, stating they don't make their own appointments and when called out on it, blamed multiple other employees for failing to get me the loaner he'd said would be arranged, and for failing to call me. I escalated to the manager, who agreed that the warranty covered diagnostics and that I should not have been told I would be charged, and that Wendle would cover the car rental - but not before the other employee had already called Thrifty and told them they wouldn't. When we picked up the car, I went through the whole explanation of the error including pictures (which I had already done with 2 employees) with the manager. The manager called the next day to have again the same conversation we'd had when I picked up the car, requested I re-send the same pictures I'd already shown him, and then had an answer in less than an hour, which makes it obvious that the whole rigamarole the day before was unnecessary. When the replacement parts came in, they didn't know what areas needed to be painted to match my car, and had me send them photos - why is this not in their manuals? why couldn't they go look at the cars on their own lot? Overlapping getting the sensors replaced, we ended up in a recall of battery and wiring parts that resulted in the car not starting, and needing to return the car for an expected 1-2 weeks. They did actually provide a loaner car that time - but with an empty fuel tank and expired tags. The manager at one point told my spouse he appreciated that I communicate well even when frustrated, but later called to client fire me, stating we're "not a good match". This is because he found my personal Facebook page where I had blogged about these interactions, and he complained of the "coarse language" that I used, said it's unfair to post while they still had my car, and that my posts could affect peoples' livelihoods. The manager could not point to a single thing I'd posted that was untrue (I told him that I would immediately delete anything untrue if he pointed it out). He blamed me for his firing of an employee who was extremely rude to me - I never asked he be fired, didn't know prior to this conversation that he had been, and feel that if he was fired due to his own poor service and treatment of clients, that cannot be blamed on me. I was told in numerous ways to seek a different service center, none of which I argued because I don't want to repeat this experience anyway, but apparently verbally agreeing wasn't sufficient as the manager kept reiterating it in different ways, and I was also sent an email saying the same a few days later. ETA: The fact that your response focuses on a single obviously joking (though admittedly poor taste, for which I apologize) Facebook comment which in context and phrasing cannot be taken as an actual threat by any reasonable reader instead of any of the things that drove me to that frustration gives the lie to your claim of taking feedback seriously. That you further threaten to escalate to "the authorities" is ridiculous. Again, if you point out to me anything I posted that is untrue, I will immediately correct it.
Feb 12th, 2024

Jan 31st, 2024