Lithia Downtown Body & Paint

One of their staff stole a nautical star necklace (with the cremated remains of my dog inside) from my rear view mirror, leaving his ID tag that was attached to said necklace on the front seat. I will never use nor recommend them again and I wish him ulcerative colitis. Not to mention my car is still throwing codes after costing over $11k and has new chips in the paint. Currently reporting to my insurance the theft and new damage to my car Update I have had my car back for a few months now and they are still making claims on my insurance and getting paid for things that have not been done, nor will they be done by them.
Sep 23rd, 2023

The repair itself was decent, but not worth the experience. The communication is awful and they took one month for a simple rear end repair even though I waited nearly two months for a scheduled appointment. The lady who answers the phone doesnt know any helpful information and always says that the person who does know isnt around for one reason or another. When asked for an estimated completion time she rudely said I cant make paint dry any faster. I will never come back here and tell my friends to avoid it as well.
Jul 27th, 2023

Zero stars. Was basic work that took forever. The real problem was they left my truck open and unlocked so it was filthy in there and all the compartments had been gone through. The bed has a locked cover. That was left unlocked as well as my generator was gone and no forced entry. They said they wouldnt have gone in the back but I pointed out there was a part back there they forgot to install so they were definitely back there. Its also pretty obvious they left my hood open for an extended period of days or during a storm. Overall my rig was in better shape when I dropped it off compared to picking it up.
May 14th, 2023

Mar 10th, 2023

Took my Jetta in for simple mirror repair and they totaled my transmission. Obviously someone didnt know how to drive a clutch. At least they paid to have my car towed to my personal mechanic and they threw in the mirror replacement for free. But it really really stinks I have to buy a new transmission. I wont be doing business here ever again.
Feb 4th, 2023