Numerica Credit Union - Sullivan Branch

The workers vary on policies, be careful!
Jul 30th, 2023

Everyone here is amazing
Jun 25th, 2023

I went into this branch that Ive banked at for almost seven years to open a representative payee account. The teller needed to ask how to do this. It took 15 minutes for her to tell me they dont do this at the branch. It is a back office thing and we dont schedule those appointments. Didnt tell me who to contact or what to do. Thinking of pulling my accounts and moving to a new credit union. This is not the first unhelpful experience Ive had with them Would NOT recommend.
Jun 19th, 2023

One of the worst branches in town. The tellers honestly don't know majority of the rules, and make up their own as they go. Elisa, one of the tellers there, marked my check without asking me what I wanted to do with it. That is illegal to do, once I asked for a manager, she said that's what the branch does, when I said without permission? she said no, that's a huge mistake to make and they are not allowed to do that. Elisa straight up lied and said she asked plus she gave me other options. I told the branch manager to check audio recordings and coach her on rules and regulations and making things up. I was told this branch does not have audio recording cameras, just visual. How can you trust a financial institution that doesn't have basic technology to protect their staff and customers? Another time I was told that cashier check fees are there so that a person can have their funds available to them ASAP. That doesn't even make sense, what are these tellers being taught during basic training courses. I worked at a bank for years, and believe me, these are basic things you are suppose to know as a teller. Closing my accounts with them this week.
Apr 23rd, 2023

One of the worst branches in town. The tellers honestly don't know majority of the rules, and make up their own as they go. Elisa, one of the tellers there, marked my check without asking me what I wanted to do with it. That is illegal to do, once I asked for a manager, she said that's what the branch does, when I said without permission? she said no, that's a huge mistake to make and they are not allowed to do that. Elisa straight up lied and said she asked plus she gave me other options. I told the branch manager to check audio recordings and coach her on rules and regulations and making things up. I was told this branch does not have audio recording cameras, just visual. How can you trust a financial institution that doesn't have basic technology to protect their staff and customers? Another time I was told that cashier check fees are there so that a person can have their funds available to them ASAP. That doesn't even make sense, what are these tellers being taught during basic training courses. I worked at a bank for years, and believe me, these are basic things you are suppose to know as a teller. Closing my accounts with them this week.
Mar 20th, 2023