Audi Spokane

Extending a warning to anyone owning an Audi needing service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor communication and the likelihood of a week or more wait for minor work. To add to the extremely poor service, my Q7 was returned to me with damage in multiple areas. Texts, pictures and VM's informing me were contradictory depending on which tech was responding. Their gross negligence, in writing, will be helpful filing a claim. As mentioned in other reviews, the service manager, Randy, is dishonest and arrogant. Do your research before coming here and if you do, take before pictures of your car and give them a copy of noted marks or damage on arrival.
May 24th, 2023

Disappointed by service experience. I drove 110 miles for annual SQ5 service. As soon I reached there TPMS indicated pressure loss in one tire. I requested person on the desk repeatedly to make sure tire is ok as I have to drive back 110 miles. She told me don’t worry we will take care of it. We are having these issues as tires are getting nails due to construction. When my car was back from service there was nothing about tire on the check list. I asked her whether tire was checked. She said yea and they did not see any problem. Probably indicator went on because of temperature change.They have put more air any stored it. You should be fine. As soon as I left Spokane TPMS start indicating pressure loss on same tire. I had to make frequent stops to keep putting air in that tire on my way back home. Very disappointed by level of their professionalism.
Sep 12th, 2021

Sep 6th, 2021

WOW, great service. We were out of town traveling and they worked us in immediately. Luckily they had the part. Very pleasant and accommodating.
Aug 31st, 2021

Aug 28th, 2021