Walmart Auto Care Centers

The employee that helped me honestly hooked me up so much. He didn't charge me the fees for the disposal of tire , balancing, mounting, valve stem, & few other things. Which adds up when it's applied to all 4 tires! Super fast too. Overall awesome service (: 5 stars for sure.
Sep 16th, 2023

Aug 11th, 2023

Just moved here from Alaska and went in to have my tires changed over from winter to summer. There were a few cars there so I decided to go in and see what I needed to do and the first associate I see is looking out the bay door window looking at the cars and he said where the f$&@ did all these cars come from. So I walked out to get checked in by the lady who I guess is supposed to check the cars in and she tells me its gonna be a really really really long time for you to get your car done like she didnt even want to deal with me or the other people waiting. So I proceeded to go to my truck to get my phone (because my son was dropping off the car we were getting the tires swapped out on) and before I get back shes got her hands up in the air wanting to know whos next, then she says does anybody wanna be next or what! At that time I told her what I thought about her attitude and left. So I called Firestone automotive and they were professional and I could make an appointment unlike the hateful people the wal mart auto center employs.
Mar 7th, 2024

Terrible customer service. Will never use auto department again. Would suggest using anyone else. Attempted to speak to the department manager and still was not treated as a customer who just spent over $600 for tires/service. I was informed the lack of clarity of the appointment time was my fault not the website terminology which states the appt time for drop off is between two times not specifically on the hour. There was one specific older employee named Dewey who should be written up at the very least. He needs to go back to training on how to communicate professionally and appropriately with customers especially since I had my two toddlers with me. Overall not impressed with this place and would've spent more somewhere else for a better experience.
Feb 7th, 2024

My recent experience was horrible BUT the associate was Amazing Dave in the Auto Department, Showed patience, kindness, empathy, Great Customer Service and went above and beyond to help me. So I bought a tire online over 1week ago says 3day shipping.. I call 3days in row prior to going up there bc I wanna if a tire will fit my Mini or not, they have the tire Mike puts the tire aside Great!! Well when I get there Mike is gone and He was giving me the tire for $50 instead of $85 This needs to be verified so Dave does that, then we both realize Its the wrong tire I did the search on the website and this was the size I was given (my mistake) bt checked in house and the tire I ordered looks like it was there bt no name or order number was associated with, and all the mangers left and he wasnt trained in how to do this & I didnt have an appointment and he was going to change the tire out (if we had the right 1) I appreciate that man a lot even tho he was unable to help, I sincerely felt like I mattered enough for time and effort it goes a loooooong way in our society! Thank you Dave
Nov 11th, 2023