Vander Wal's Garage Inc.

Spencer Jones _{on Google}

Apr 4th, 2024

Took my Yukon in for an alignment, they fit me in next day which a greatly appreciate. When I got the vehicle back, it had a new code, they told me to bring it back next week. I brought it back, was told the tech that did the alignment wasn't in the office, he would call me back. I asked if someone else could plug in the snap on computer and scan for codes to see if it was something cause by the alignment, or a coincidence. The office staff told me it wasn't that simple, you don't just "plug it in and scan for codes". Fast forward TWO WEEKS, still no call back. I took the Yukon to another shop, who plugged their Snap-on computer in, read the codes, determined the steering wheel position sensor needed to be recalibrated because of the alignment. They re-calibrated it, and had the Yukon fixed in less than 5 minutes (something that should have been done after the alignment, the original time). I just called the shop back to explain the situation and let them know I no longer needed a call back (after two weeks, I doubt I would have received one anyways), and I got a "sorry, thanks for letting us know you don't a call back". Very disappointed with the communication and what seems to be a lack of caring about customer concerns and follow up. I gave a two star rating because they were able to get me an alignment next day.

Tena Marie Arceo _{on Google}

Mar 31st, 2024

Had my Mini Cooper brought there and I picked it up today. They did such a great job on my car! It is running better than ever and the service was wonderful. Highly knowledgeable and I'd recommend them to anyone who wants a quality repair!

Dean Williams _{on Google}

Mar 30th, 2024

Honest, fast and reasonably priced

Heshi Stamps _{on Google}

Mar 19th, 2024

Last year, these guys repaired my head gaskets, what shouldve taken a week or two took them over three months! After I called them every week, and sometimes when I called them they forgot they even had my car in their lot. and when the project was finally done they neglected to tell me that my lower connecting rods were damaged. As a result, i have to replace my entire motor. Oh, and they broke my key in the door because they couldnt figure out how to use the keyless entry. For the sake of your well-being and your car do not go to this garage for repairs.
In response to their response, I would consider the issue rectified if I were to receive a full refund