Out of the Closet - Seattle

I bought clothes here yesterday. I got a good deal!! I cant speak English, so I apologize for not understanding what the clerk was saying at the register! From other google map reviews, they may have been asked to show ID. (I'm using a translator, so the sentences may not be correct)
Mar 7th, 2024

Great purchases but and employee told us we could return within 48 hours and I returned within 24 hours and the store told me that wasnt true. Need to train your employees better.
Jan 29th, 2024

The worker dude didnt let my friend use their credit card but wouldnt explain why and had a bad attitude!!
Jan 9th, 2024

I made a reservation for them to pick up a used couch & loveseat, which they say they accept. I uploaded photos of both pieces prior, and they accepted the request for pickup. Scheduled out a week later. They said they would contact us the day before to remind us and give us a time frame of the pick up. I should have known all wasn't well when they didn't call the day prior. I called the 800 number, they said the pick up was scheduled from 1:50 - 2:50pm. But if the drivers deemed them not worthy they wouldn't take them. I wasn't worried - they saw the photos, and the pieces are in reasonably good shape - no tears or stains, just older. Anyway, the next day, they called at 10am to say they'd be at our house at 11-12am. I asked if they could come at 11:30, they said no as we were the first pick up of the day. They then said their truck was full, and they might not be able to take both. I was confused, as we had this reservation for a week, and he just told me we were the first of the day. All the person on the phone could say was "good questions, I have no answer" when I asked. So, they showed up at 11:30, said they had no room and left. In the meantime, I am getting my new furniture delivered tomorrow. Then they tried to bully me by saying "I know we are the only ones who offer this service in the area". All I can say is this company is trash and my donations will go to Habitat stores, which ALSO PICK UP FREE. I should have gone with them, but thought this was a more worthy charity. I won't be shy letting others know to steer away for Out of the Closet at all costs.
Dec 18th, 2023

Very disappointed in this thrift store due to their discriminatory policies. They require all bags and backpacks to be "checked" and kept behind the counter. Of course, there is no one responsible or actively watching belongings. Every time I buy something with a card, they need to see an ID. Student ID was not acceptable, and I didn't have my driver's license on me, since I took the bus. They refused to sell me anything. They discriminate against individuals who may not have a government ID or are trans and ID doesn't match the card. They discriminate against people who may have valuables or medical equipment in their backpacks or bags. I sincerely support the cause and love sustainable shopping, but this is too much. I understand preventing theft, but these policies deter many paying customers away. Really disappointed since I used to enjoy shopping here. Now, I just get treated like a criminal.
Dec 11th, 2023