Ship Smart Inc. In Seattle

Sep 18th, 2023

Arranged to move a chair from Seattle to Portland. Was quoted 3 weeks. It's been 6, and still no word on when it will come or be delivered. Would not recommend, cannot imagine who this service is for. Would've been cheaper, easier and faster to drive a U-Haul myself or pay someone on Craigslist to do the same. Was told by my friend the people who picked up the chair in were blazingly stoned, too, which makes me worried.
Sep 15th, 2021

Wow, Ship Smart just contacted me a year after. I had completely forgotten about this review until now. Last year they had paid me half of the value of the rug that was damaged because that is what I had ensured it for. They just called me and refunded me the full value of the rug. I would recommend using them seeing their customer service.
Sep 11th, 2018

Do NOT use this moving company. They are unprofessional from their communication to their estimates. I am absolutely outraged I trusted this moving company. I had my stuff picked up on Dec. 15th and did not hear a peep from this company until Jan. 6th. In the beginning they estimated my move at $1200 and about a month later they not only doubled my move, they increased it more than doubling it! Totaling it to $3000 for a bed frame, mattress, small couch and table from WA to CA. To estimate something THAT far off is absolutely ridiculous! And I honestly feel disrespected as a customer. They clearly they do not know how to estimate and do their jobs accurately. A very shady company! I should have never contacted this company. This company can NOT be trusted. I highly do NOT recommend this moving company. Service: Interstate moving
Apr 24th, 2020

BAIT AND SWITCH RATES COMPANY DOES NOT HOLD TO ESTIMATES AND CHARGES 3 TIMES THE QUOTED PRICE! BEWARE! I'm moving items that are packed and in storage from Seattle to Boston. So I called around and got a quote from this company and others. They quoted me a lower price, it was on the order of $800-$1K less, saying that my move was probably a lot less weight than the other companies anticipated and they specialized in small moves. I trusted them, since I hadn't even had a full apartment's worth of things, just a bedroom. They came to pick up my things, which were already boxed and packed in a storage unit. I even helped load the truck to make it easier on them. The men informed me that they needed to update the inventory a little, for a couple of extra boxes and a bookshelf I forgot was there, but they asked for my signature and said I could go. After a week, when I had already flown back to Boston, they informed me that my things were ready to ship, and that the total cost would be 3 TIMES WHAT THEY QUOTED ME. I told them that I don't have that kind of money, and that the price they wanted is over twice what the competitors had quoted me. I asked why they hadn't said anything earlier when it was apparent that the estimate they gave me would not hold. They never even gave me a final inventory list or updated quote to approve. They claim that they have already packed and palatalized my belongings, and that the total weight with all of their packing materials has come out to 3 times the weight anticipated, and they didn't weigh it at all until after they had done the packing. I asked about having another company do the move since I can't afford what they're asking for, and THEY CLAIM THAT I OWE THEM THE ORIGINAL QUOTE JUST FOR PICK UP AND PACKING SERVICES. THAT WAS NEARLY ALL OF MY BUDGET FOR THIS MOVE. That was the price they quoted me for pickup, packing, transportation, and in-home delivery! I would understand if the price went up a little because the estimate was a little off, but 3 times the quoted rate is unacceptable! When I called, the person on the phone said they couldn't do anything about the price but would have their manager call me because the manager was out at that time. I agreed. No call that day. No call the next day. Weekend. No call on Monday. On Tuesday I get an email saying that I owe them the 3X amount they quoted AND if I don't pay it immediately they will also charge me storage fees for my shipment that hasn't gone out. ??????? Don't trust this company! They intentionally underestimate weights of your items to give you a smaller quote and then take your belongings hostage! I don't buy things like a bed frame or a book thinking, "Hm, I wonder how much this weighs" which is why I trust a moving company to estimate it for me. This moving company cannot be trusted and doesn't hold itself to its quotes or inform you of an updated estimate. If you have a budget, this company is not for you.
Dec 16th, 2019