Farmers Insurance - Monica Baldoceda

She is help me a lot of thing I really recommended her service , specially insurance I really really thank you ,
Sep 25th, 2023

Customer service is excellent and they don't rush you to make a decision or push you to buy a more expensive policy. When my car was totaled, the money was disbursed in 24 hours and it was a very fair amount. I am always impressed with their prompt and knowledgeable replies. I highly recommend this office.
Aug 18th, 2023

Dec 26th, 2022

It was a pleasure working with Anita, she was very kind and answered all of the questions I had for her. She was very knowledgeable and and made the whole process a breeze. I look forward to working with her again!
Dec 5th, 2022

1 star for deceit and lies. Long version: After creating my mom's policy, Monica set-up auto-pay, which Farmers Insurance used to collect 2 monthly payments over the course of two months (normal). But it turns out Monica forgot to charge my mom for the down payment ($80 or so). Today, after 2 months, Monica called my mother and demanded she immediately make catch-up payments for the down payment, 2 months AND pay late fees because she was apparently unable to bill her AT ALL due to issues with her mom's banking info/bank. My poor mom went to the office to try and understand what was going on. There, Monica continued quoting her late fees and demanding she make a make up payment. It's understandable why that would confuse a customer who's current on their payments, right? So my mom nd I called Monica together. During the call, Monica began telling me the same story-- that due to a billing issue on my mom's end, they weren't able to properly charge her for recent months but if my mom believed otherwise, she should bring her bank statements as proof. I already had the bank statements and could see withdrawals made by Farmers Insurance, so I gave her the info. Then I asked why she, a licensed agent of Farmer's Insurance (and agent for my mother) didn't have access to my mom's payment history. Because if she did, she could establish for herself that monthly payments were made on time for the past two months. I swear on my everything I love, she THEN confessed she made a mistake forgetting to charge her for the down payment, but continued that she "understands [my] mom is confused." No, you're a liar. You made mistakes, failed to be upfront about them, blamed everything on my mom/her bank (and had her running around during a pandemic), tried to make a quick buck via late fees then continued to try weaseling out of being held accountable while on the phone with me. VERY unprofessional to try and take advantage of an elderly woman. I'm guessing she takes advantage of the neighborhood elderly and non-English speakers.
Aug 3rd, 2022