Safelite AutoGlass

Worst experience ever taking my Acura MDX in for windshield replacement. They most likely used the cheapest, most inferior replacement for my windshield. The windshield cracked less than 2 weeks after replacement. They also broke the molding on the driver's side and told me that they had ordered a new one and would call me within 3 days to fix it. It's been nearly 2 weeks and no word from them. I also had to make multiple trips to the store for them to successfully recalibrate my car.
Mar 17th, 2024

Mar 17th, 2024

They replaced my windshield and it was super fast; i had an early appointment so it worked well.
Mar 7th, 2024

Went in and had a quote in 10 mins fast .
Mar 6th, 2024

A Safelite installed windshield cracked within 10 days. Safelite refuses to honor their warranty. I was given the run-around by managers at the Tukwila location (Brian, Aaron) & their district manager (Zach.) If you must use Safelite, don't use their glass. Find OEM or 3rd-party glass. Use a credit card for chargeback protection. From my experiences, other reviews, & internet posts: there's likely a serious internal quality control problem with Safelite's glass. It's possible they're producing windshields with defects & passing this cost to consumers. They'll deny attempts at claiming warranty citing "impact damage"; refusing to admit any fault even if the crack happens right after installation. Given the coincidental timing & experiences of other customers at this store, you'd think they would entertain the possibility that their glass is at fault. They will not. They'll insist you open another insurance claim & file for an entirely new windshield. If you've had bad experiences with Safelite Tukwila, please send me an email: safelitetukwila2024ca at gmail com. We should collectively maintain a record to hold Safelite accountable. Keep your own records when talking to Safelite. They're dishonest & admitted to being internally disorganized. --- Before starting, I'll recognize these staff for doing the right thing: * Angelina (Customer Service) * Mick (Tukwila Customer Advocate) * Amber (Customer Cares) These staff for being dishonorable: * Brian (Tukwila Manager) - denied warranty appeal in 30 minutes despite not having car or pictures of crack. Generally unpleasant * Aaron (Manager of Tukwila) - said he'd have quality control specialist call me, never happened * Zach (District Manager) - representative said he'd contact me but he never did --- Here's my experience & I have recordings for everything here. 02/17/24 Windshield repair appointment with Technician Aleipata, breaks rearview mirror but sets up replacement appointment 02/23/24 No-call no-show for rearview mirror installation appointment. We reschedule. 03/03/24 Crack in new windshield ten days after installation. No known cause or incident to explain crack. 03/04/24 Replaced rearview mirror, Safelite inspection of windshield by Technician Dexter. Claims crack is caused by impact & entire windshield must be replaced at full cost to consumer. 03/05/24 Called Safelite @REDACTED. Talked to Angelina in Customer Service. She put me on hold to talk to the local Safelite shop and/or technician. She couldn't reach the local shop but scheduled me an appointment & applied a $60 discount on the ~$370 total. I was unhappy with this & she agreed: "I don't see why they wouldn't (honor their warranty.)" However she couldn't honor it herself & said the Tukwila shop must agree to it. Angelina referred me to Brian or Aaron at Tukwila & provided their "direct line" of REDACTED. I called twice without answer. 03/06/24 Called the "direct line" ten times between 9am to 5:10pm. No answer. 03/07/24 Called "direct line" at 9:30am. Mick the Customer Advocate answered. We discussed the situation and he transferred me to a manager. On hold for 52 minutes before Brian was available. Said he'd chat with a quality control guy & call me back. 30 minutes later, he says it "looks like an impact crack." Note that Safelite never took pictures of the new crack. This early denial without evidence is a hint at Safelite's internal policy regarding these warranties. I called Safelite customer support; Robert sent me to Customer Cares at REDACTED. Amber at Customer Cares listens & escalates to Zach (District Manager) but couldn't give me a phone #. Said Zach'd call me in the next 48 hours. 03/10/24 3 days later, no calls from Zach 03/11/24 Visited Safelite Tukwila early for my 11am appointment. Talked to Manager Aaron. Turns out my appt was cancelled without notification. Aaron listens, has someone inspect, & confirms crack is "due to impact." Says a QA Specialist will call me & so I leave. 03/14/24 3 days later, no calls from Safelite. I start this review
Mar 14th, 2024