Chases Florist

Ashley H. _{on Yelp}

Aug 15th, 2022

We have been recommending this florist establishment for many years to our clients, and have had nothing but lovely feed back about their floral experiences.Thank you to Chase (and All) for your professionalism and beautiful creations!

Linda Z. _{on Yelp}

Jun 3rd, 2020

The employees here are rude - even the owner. I have been here many times and get glares when I walk in, no hello or how can I help you. I received an arrangement and I liked it and decided to order from here for my grandma's birthday. Normally I do not spend this much on flowers but they were nice and I wanted her to have the same. I was charged $70 - I receive the flowers and they were already wilting, roses were dry, and the colors were awful. They put orange, yellow, red, pinks, purples, all together and gave me flowers I could have gotten down the street at the grocery store. I called right away but they were closed. I called the next morning 5/19 during their open hours and no one answered. I called 30+ times. I called building security to have them check and they were closed, with a sign saying closed until 5/28 or 5/31. I called again today, 6/4 and got a hold of the owner. I told her I called and left a vm and never heard back. She said she did not get my calls or vm and that she is there every day. Then why did you not answer and why was the shop closed with a sign saying you won't open til 5/28 or 5/31?? She ended the call by saying "I'll refund your money. Don't ever call me again." Just wow. She could have said I'm sorry I did not receive your vm and calls, I will refund your money. What a shame as a business in a corporate building who has such high praise for her business, claiming she strives to please her customers. She should know better than to fight back with customers after 32 years. I was not yelling at her, just said I tried many times to reach her and was not able to. I have never had a business owner speak to me this way. She was highly unprofessional and needs to apologize and make this right. I do not like posting less than 3 star reviews but this cannot go unnoticed.

Debra R. _{on Yelp}

May 14th, 2018

Beautiful work and great customer service!  I ordered flowers for a friend & the day I specified to deliver she was out of town.  They re-delivered several days later with fresh flowers!  She loved them and I will definitely go to Chase for any floral needs in Seattle.

Dave K. _{on Yelp}

May 6th, 2018

Not happy at all. 1) Did not disclose their delivery fee when I placed my order. 2) Asked for one color of flower and they used another. 3) Used an overly fragrant filler of Lilac that overpowered the entire arrangement.4) Arrangement was half dead within 24 hours. 5) No reply to email notifying them of these errors and issues.

Shayla D. _{on Yelp}

Nov 30th, 2016

I work in the building so I will occasionally pop in to look at the beautiful seasonal decor. I stopped in the boutique today and received a phone call while I was browsing the store. The gal behind the counter, loudly asked if I needed help. I turned to her, while on my phone and shook my hand, smiled and mouthed "no, thank you". As note, no one greeted me or asked if I needed help before picking up a call on my cell phone. All of a sudden, the music's volume was turned up much louder than what it once was. Once I hung up, I politely asked if it was a problem to be on my phone while in the shop. She said it was extremely rude of me and she would "never" do that. I let her know a few things had caught my eye and I was planning to purchase them but I will not be returning to the boutique. I couldn't believe the poor customer service and response I had just received. It is a beautiful shop but no customer deserves to be treated in that manner.