Emerald City Emergency Clinic

Mar 28th, 2024

I took my cat in due to a urinary blockage and so appreciative of the care and empathy of the staff at Emerald City. They worked with me as much as possible to be able to keep treatment in my price range and this is not an experience I have had at a vet before. I will absolutely recommend this clinic to all of my friends and family. The clinic was so busy, yet they still went out of their way to ensure my cat got the treatment he needed while working within my budget. They truly care and will do what they can to help every patient!
Mar 14th, 2024

I can only speak to my experience at Emerald City Emergency Clinic, but I have no bad words to say about all of the staff and veterinarians here. On a Friday night, I noticed my cat was vomiting. My partner and I took her to a pet clinic where they referred us to Emerald City. This was the only place open nearby. We dropped off our cat and before any additional work, was provided with very easy to read cost breakdowns depending on the severity of her condition. As this was during peak covid, the person over the phone was very helpful and answered any additional questions we had in regards to costs. After confirming payment, my cat was further inspected (x-rays and bloodwork). I was then provided with a call about the severity, and needed to provide confirmation of the procedure they would be performing. After the procedure, I was then given another call and updated on my cat's condition. Mind you, all of this occurred in the late night/early hours, around 1-4 am (very dedicated and transparent staff). Later that morning/afternoon, I was given multiple calls throughout the day about my cat's condition before I was able to pick her up. Throughout all steps of the way, everyone was so kind, caring, and patient with me. People provided me a lot of comfort and I felt like they went the extra mile to help with my worries.
Mar 3rd, 2024

If you want your loved one to live longer & better, then avoid this place!!!! My heart shatters as I recount the agony of watching my beloved cat suffer at Emerald. In the morning, he had a seizure, and I rushed him there, only to endure five excruciating hours of neglect. No calls, no action. When we finally brought him home, he seized again. At 7 pm, Emerald nonchalantly informed me of an erroneous asthma diagnosis. My poor cat missed crucial treatment time and passed away the next day, and I wasted $2400 on their incompetence. I'm livid at the reckless misdiagnosis that robbed my pet of timely care. Emily Fukuzato is so unprofessional and she knows nothing. AVOID this place.
Feb 8th, 2024

Jan 19th, 2024