Bartell Drugs

I wanted to take a passport photo. They told me to wait, and after 15 min told me they are understaffed and cannot help me today. Could have done me a favor and told me sooner.
Dec 12th, 2023

Nov 27th, 2023

Worst store I have ever been too. An employee named Eric was so rude and disrespectful. I was shopping was in there for 13minutes he came and took my basket from me and said I have to check out bow or leave and I asked do you have a calender and he said no you don't have any money so leave before you embarrass yourself more. So no way was I going to buy anything from him I went back In and asked for his name and the checker said Eric and I said do you have corporate phone number and she said no and went to helping a customer I video taped it all I will never shop there again
Sep 28th, 2023

Employees don't mask here. Not covid-safe for immunocompromised individuals to shop.
Sep 7th, 2023

My experience tonight with the pharmacy was horrific and I wish my experience on no one. I'm a nurse and have been for many, many years. I went to pick up a prescription that I was texted saying it was ready as I did on Monday when I texted. When I went in the prescription was not ready. The prescription was for a 3-month supply of my medication and the person at the window tried to give me one month supply telling me it's a 3 month supply. Taking the one month supply would cost me three times as much as my co-pay is the same whether I pick up 3 month supply or one month supply. I explained to the person that that was not a three month supply that it was a one month supply and she clearly stated no, that's a 3 month supply which she was wrong. I asked to speak to a pharmacist. When the pharmacist came over he already made up his mind and how he was going to communicate with me and basically belittled me, argued with me, and was very confrontational. I tried to calm him down by saying I'm not asking for it today. I'm willing to come back for it but he did not want to listen. I said, could you please listen and he stated you guys are all the same. You don't get what you want and all you want to do is complain. Well you're going to get nothing. I asked for his name and he refused to give me his name saying that Bartells does not require him to give me his name. Once again I tried to reason with him. I said I'm not trying to argue or complain and I'm more than willing to come back once the medications in stock for me to pick up my 3 months supply at once. Again he told me you'll never get the medication. I can only give you what I can give you. I explained to him that the prescription is written to be dispensed as a 3 months supply as my blood work is measured in 3 months increments and my medication is adjusted based on my lab results. Again he told me I would not get my medication and that were all the like. All we do is complain. I contacted the customer service online support as soon as I left the store as I found his behavior and how he deals with customers and patients. Unacceptable. To give you a little more background, I'm a registered nurse and I work in Endocrinology and the medication I was asking for was an endocrine medication. Whether the medication is on backorder or not, I was willing to wait until my full 3 months supply was available so I could consistently take the medications to determine if that's the right dose. I hope Bartell's does a better job as I plan on telling every patient I have and every person I know not to utilize Bartell's pharmacy or any other subsidiaries for their prescriptions or any needs.
Jan 8th, 2024