Complete Trenchless inc

Great plumbing work, Terrible customer service. Workers did a fabulous job. They do not return emails or phone calls. Work was completed 2 months ago and they still have not gotten back to me on an inspection. I don't even see they got a permit with the city. Very disappointed. My driveway is still torn up.
Feb 25th, 2022

Their insurance company cancelled their insurance policy. I would not hire a contractor that doesn't have insurance.
Feb 4th, 2022

Made an appointment with Cesar for 12/15- he didn't show up, didn't call, didn't respond to my text, and never followed up. Waste of time and very unprofessional.
Dec 15th, 2021

Update: Cesar reached out, apologized and rescheduled for another day. This time the team arrived and made a great job replacing the water line. Original review: From the other reviews it seems that this company does a decent job. However, in my case they didn't arrive at all. Two days before the scheduled appointment, and a week after they provided me with the estimate and a start date, Cesar stopped replying to my emails, and they never arrived. Now I need to find another contractor, and a week was lost.
Dec 6th, 2021

I hired complete trenchless in Oct to replace a leaking water main connecting water meter from the street to my house, which is about 50 yard long. After talking to several contractors, their price is the best. Initially, I had some hesitation since the company is relatively new. I think previously, the company's name is full bore. Cesar told me that he changed the name because he wasn't in this business for 2 years due to some personal reasons. Nevertheless, I decided to give them a chance. They arrived on time and the whole job took about 6 hours. It is December now, no leak so far. Today, seattle has the coldest weather, and the waterline wasn't frozen. Now, I feel more comfortable to write a review as I want to see if their work can endure the test of time. Overall, I am happy with their work. The only downside is it is a bit difficult to communicate with the workers during the day of the work. Cesar told me he would ensure at least one of the crew speaks English, but in reality, very limited. It is not a big concern to me since the work is solid. In the end, I also got my paid invoice so I can be reimbursed from the utility company due to the leak. Few things I learned along the way if you have a water main leak: 1. If it can be done trenchlessly ( drilled ), don't do it with manual digging. Trenchless is always cheaper and better. 2. Hire drilling contractors directly. Hiring someone that will subcontract the job will always cost you more.
Dec 29th, 2021