Corporate Offices - Nordstrom 865

That woman Babette Farage so unprofessional and her customer service below zero,
Feb 4th, 2024

The Mens Department is the best. I shop the sales and invariable pick up top designer clothes for a small fraction of retail prices. Today: 3 peter millar sports jackets, a Thom Brown jumper, 5 Eton Shirts, 4 Peter Millar wool pants; two layering vests; a well cut t shirt, supple cigar colored belt, and 4 pair socks; all for just north of 3K. Off sale the price would have been near 9K I bought a size larger in all things because the tailoring is free - so the jackets, pants, and shirts will be perfect. All tailoring (with an expedition fee of $50 only takes 3 days !). I procrastinated shopping for a trip, so gladly paid the $50; dry cleaning would cost more! Koby and Oliver are the sales guys to seek out and stay with. They are efficient, kind, and honest. Koby told me what would look better when I made a meh choice; even though my choice was more expensive. Oliver told me what designers are best for my body shape; away from Italian and toward Brit designers. With both there was no B.S. and never an up-sell. Over the years in Seattle, Ive had more than a few returns; never have I had any difficulty. Nordstroms return policy is absolutely ironclad acceptance back for any reason; any time, whatsoever; including I got home and it sat in my closet, I didnt like it . Nordstroms is a mans best friend. I have no business or personal relationships with Nordstroms or any Nordstroms employees. Im just a Seattle guy who doesnt much enjoy shopping; but knows a great thing when I see it.
Jan 12th, 2024

i purchased items online for christmas presents order # 454195036 from nordstoms and then i never received my items i ordered . i was told i would have to get a refund that could take up to 3 weeks and i would have to pay twice for my presents with money i don't have .the idea that nordstoms would just resend the items without making me wait for a refund is bad customer service . the items were return for damage before i got them . if you want to be treated poorly and made to wait for a company to do the right thing then nordstoms is the place you want to be . i for one don't want my black friday purchases to be stolen or delayed by this less then honorable company nordstoms
Jan 1st, 2024

I just got scammed ordering on Nordstrom. First, a bit of context: The items were sent to a hotel where my wife is the general manager to prevent having them delivered to our house, where they would have been sitting at the front door while we were on a quick getaway. Instead, her front desk staff would take care of it and store it safely in her office. The items were marked as delivered on Monday, September 25, by the carrier (Lazership) to a person named "M.Donald". The many problems with that claim : 1. No one in this hotel has Donald as a first or last name. Not even remotely close... 2. The only staff member at the front desk that day was Ms. Deluca. 3. We have evidence through the camera surveillance that the driver never entered the hotel or got to the front desk and interacted with her at the time claimed on the delivery receipt. 4. Ms. Deluca was alone, and the lobby was clear the whole time. No one could have talked to the delivery driver or impersonated a staff member to take the package. 5. I had placed orders through Macy's on the same day I had done so on Nordstrom. The packages from Macy's arrived safe and sound through UPS an hour prior and were well received by Ms. Deluca. The UPS receipt shows her name, and the packages are now in our possession. Responses from Nordstrom : 1. "After concluding our internal investigation, we have confirmed successful delivery of the package with all items present. At this time, Nordstrom has made the decision not to issue a refund or replacement as was requested." By Javeen 2. "I reviewed the details of our internal investigation to ensure proper information was gathered and confirmed successful delivery of the package to the address as requested. At this time, we will continue to support the original decision to not be able to offer a refund for this claim. Once a shipment is able to be confirmed as delivered by the carrier Nordstrom has fulfilled its obligation to the order." By Mohammed
Oct 6th, 2023

Jul 6th, 2023