The Mad Hatter Chimney Sweep, LLC

Thanks for the review. Look forward to working with you in the future.

Dear Hannah Thank you so much for taking the time to share your experience, even though we couldn't directly assist you. We're thrilled to hear that Jay provided you with excellent service and guidance. At Mad Hatter, we strive to ensure our customers receive the best assistance possible, even if it means referring them to another trusted professional in the area. We're glad we could connect you with someone who could promptly address your needs. Should you ever require assistance in the future, please don't hesitate to reach out.Best regards,JayMad Hatter Team

Dear Fei,Thank you for sharing your experience with us, and we sincerely apologize for the delay in our arrival. We understand the importance of punctuality and will work to ensure better communication in the future. It's great to hear that despite the delay, our team was able to provide a thorough chimney inspection and cleaning, as well as valuable explanations regarding necessary repairs.To address the issue of timing, we want to clarify that we offer a one-hour window for arrival to provide flexibility while ensuring timely service. We'll take your feedback seriously and strive to improve our communication practices moving forward.We appreciate your understanding and the opportunity to serve you. Should you require any further assistance or have any concerns, please don't hesitate to reach out.Warm regards,JayMad Hatter Team

Dear Jacob,Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our fast and efficient fireplace inspection. Providing valuable tips and ensuring a friendly experience is what we aim for with every customer. We're grateful for your recommendation and look forward to assisting you with any future chimney work you may need. Don't hesitate to reach out whenever you need our services again.Warm regards,JayMad Hatter Team

Dear Manuel,Thank you for sharing your experience with us! We're delighted to hear that you were pleased with our service. At Mad Hatter, we believe in transparency and fairness, so we're glad we could adjust the charges accordingly based on the condition of your chimneys. Providing honest and accurate assessments is important to us, and we're thrilled that it resulted in a positive experience for you. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out.Warm regards,JayMad Hatter Team