Jeff Hamilton: Allstate Insurance

Feb 10th, 2024

Walked in and was just stared at like an alien. Was not greeted at all. Not a welcoming environment. I recommend the Jordan Allstate branch on Clearwater in Kennewick, they were very friendly and welcoming.
Feb 2nd, 2024

They'll gladly take your monthly premiums, but when you need their assistance, they won't have your back. Your customer service has been appalling regarding a recent motor vehicle collision I experienced that was the result of another driver. Because the claim went through the at-fault driver's insurance, you've told me I'm on my own and you can't offer any assistance with dealing with that company. After 26 years of being with Allstate, I'm now switching to Progressive. Bye-bye, Allstate. I'd have given you zero stars if it was an option.
Jul 29th, 2023

If there less than one star I would give it to this office, this our second 6 month policy with them we just added my sister they put her last name wrong. we went to them two times to update it second time they put it wrong too. third time we have been waiting for the insurance card for two weeks to come but still not here. After tired to update her name online I found out they have not updated in the system either so I went ahead and update it through the system online and now I have to wait for one more week for the update to take affect.
Jul 20th, 2023

Great help & friendly staff!!
Nov 17th, 2022