U.S. Bank Branch

My husband and I entered the lobby on early afternoon of 1/22. There was one occupied window open. One closed window with the teller on the phone. Not one body behind several new accounts desks. After 20 minutes a gal appears from upstairs and sits at a closed teller window, (remaining closed), for about 10 minutes. Not once did anyone acknowledge the customers in the waiting lobby which now had 5 people in line, saying someone will be with you shortly, etc. not even a smile or a glance. When the gal from upstairs finally opened her window, we told her wed like to open a new account. She said no one was available and we could come back tomorrow by appt. I asked her who wed be seeing and she said me. I said, but youre here now, with which she replied, but I cant leave the window because we are too busy. Well US bankthis is pretty sad. There just isnt customer service at this branch location, downtown Olympia anymore. Its as cold as ice in your branch. I miss my old Stayton Oregon branch. Hopefully someone will take my feelings seriously and make some improvements. The customers should always be greeted & acknowledged. Cindy - Retired bank corporate Trainer
Jan 18th, 2024

Never been to a bank that's too busy to transfer assets from a competitor to their bank or won't deal with anything below 220,000. This means you Marty. Do yourself a favor go to the Chase downtown, and see Michael Ruthorford. A gentleman, and a great finacial consultant.
Oct 17th, 2023

Jul 19th, 2023

Jun 5th, 2023

I went to this bank and tried to deposit a 3rd party check. I asked Yu Ma, if this was something I was able to do and she said, no. I called the corporate office and told them my circumstances and was told to go back and talk to the branch manager. I went back a few days later and again, had Yu Ma, who told me I needed to sign on the part of the check where is specifically says, "Do not write below this line." She then told me I would have to have my fiance fly here, from Spain, and bring her ID. I left again, confused. After a third attempt, I finally was able to talk to the branch manager, who said "I told Yu Ma to deposit the check, I don't understand why she sent you away multiple times. Everything looks good and we verified the funds." Either Yu doesn't speak English well, which I highly doubt, or she is making decisions for the bank on her own. Either way, you are losing a customer, as I will be moving my money to another bank.
Sep 13th, 2023