Carvel Harbour Pointe

I thought I posted on here when I moved but I completely forgot! My husband and I lived at Carvel from October 2018-2023 and loved every minute of it! We moved to be closer to family since we recently had a daughter but if that wasn't the case we would still be living in Carvel. The matinence team is always so nice and great with communication and the office stuff is the same. We also had a few noise complaints over the 5 years that were taken care of immediately. I see some complaints about parking but if you abide by the rules it's never an issue. I would absolutely recommend this complex! -Kirstie, Sean and Piper Youso
Mar 9th, 2024

Horrible management, do not move here!
Feb 22nd, 2024

Feb 22nd, 2024

Clean, nice and convenient location. Friendly, helpful staff & management.
Dec 8th, 2023

I wouldn't recommend this complex, please stay away. We've stayed there for 1 year and 3 months, my partner and I have never experienced so badly managed apartments with so ridiculous regulations and hidden fees. 1. Their demo apartment is much nicer than the actual one: paint in the demo one is different, it has accent walls and airy curtains. The actual one was dark and dull with old blinds. 2. Please pay attention where in the complex your future apartment is. Our windows were facing the highway side, and despite the trees it was very noisy at night because of traffic. Apartments on the other side of the complex must be much quieter (e.g. building 9-10) and possibly would've been a completely different experience. On the other hand, the noise from the airplane field was rather rare and din't bother us much. 3. Their maintenance "department" is a joke. When we moved in, one cabinet in the kitchen was missing a door (it was stated in our move in papers, too), they said they ordered a new one and would fix when it arrives. It was never fixed despite our multiple reminders. Their maintenance guy came several times to take measurements again. In about a year when we enquired about it once again they said they are not aware of the problem as we never lodged a maintenance request through their online portal. The missing cabinet door wasn't a huge inconvenience but their constant lie about the fact they are "ordered and waiting for the new part to arrive" didn't sound trustworthy. 4. We moved in in August when it was warm and din't check the heaters. Once we turned on the main heater in November it started to release smoke from the wall and almost caused fire. We let the management know about the problem immediately, but it took them almost 2 months (very cold winter months!) to get it fixed after several repeated requests. 5. To change paid parking arrangement you have to give them huge notice in advance (30 days if I remember correct) and will end up paying extra month because of that (e.g. I sold my car and din't need my parking space but had to pay for the empty one anyway, possibly they could do it faster and give my slot to someone who actually needs it?) 6. Ridiculous and not obvious fees for little things like not returning them a parking sticker from a car (I accidentally sold my car to the Eastern WA with the sticker) and the guest parking permit sign are just enraging. $200+ for a piece of paper? You can do better, I am sure. If your permit system is bad, please don't make tenants pay for it, use technology for God's sake. 7. Already mentioned in other comments: they never try to call the owner before towing the car away. It is a huge inconvenience and cost to get the car back, mostly people park incorrectly because of mistake or misunderstanding, not because their bad will. Please be humane at once and try to contact people and solve the problem politely before creating more trouble for them. 8. When you move out you have to pay until the end of the month, they don't refund the reminder if you move out earlier even if you give them notice (they require 20 days) - this was a surprise, and felt like a scam. Why I have to pay for extra days I didn't use the apartment? 9. We meticulously patched all little holes in walls after hanging pictures when we were moving out, and painted with provided by them paint, yet they charged us for partial re-paint of the apartment. 10. The swimming pool was mostly closed. Overall these apartments left very bitter feeling of disappointment. My recommendation to the management would be to review their fees and make them more transparent, also improve their inefficient and bureaucratic processes. It's pretty cowardly to keep the rent relatively low, and then make people pay the hidden fees for small unexpected things. Please work with your tenants, not against them.
Mar 6th, 2024