Compass Accounting & Business Solutions

Very unprofessional and poor communication! I reached out to Annett since early February and provided her all the documentation so that she can help filling my 2022 tax before the deadline. I asked her for an update multiple times and she said she will get it done by tomorrow or end of the week. But, she never deliver what she said or at least give me any update. A few days before the deadline, I asked if she can get it done or I should go find someone else so I wont be late. She said she will filled my tax before the deadline. On the due date, I didnt anything from her so I asked again. She said her father was dying so she filled extension and will get it done soon. But, again she dont get my tax done as promised . I had to find someone else to file my tax.
Jan 14th, 2024

Update to Annette's response below: The owner appears to have me confused me with a different potential client she had. I do not have a husband named Nathan and my husband has never tried to email Annette. She also missed the part of my initial review saying I did call after the missed appointment. I had an appointment a week ago with Annette Hamilton. She no showed so I called and left a message and never heard back. Disappointing and unprofessional.
Jan 4th, 2024

Annette is the best for personal and business, She is very professional and great to work with. I trust her with any accounting needed. She really knows her stuff.
Dec 26th, 2023

I have been using Annette for many years. She is wonderful, I can call her with a emergency and she is on it. I could not ask for a better accountant. I will never use another accountant.
Dec 25th, 2023

Unfortunately zero stars is not an option so one will have to do. I hired Annette Hamilton 8 months ago and for 8 months she has only produced excuses as to why no progress has been made. In the meantime I have paid here only to collect fees for not filing promptly. She has left me in a position that requires me to spend even more money to hire a lawyer to make up for the pour job she did. All this could have been avoided if she just said that there was no time in her schedule to handle my account. Instead what she did is give me a run around for 8 months. Worst experience I have had in my entrepreneurial journey in the last 3 years. Do not make the same mistake I did.
Nov 1st, 2023