McDonald's

It's fast food what do you expect maximum effort for minimum wage still decent workers.... good food eh
May 11th, 2022

They had ran out of burrito mix, and still had people ordering it. The manager was on her A game with dealing with customers and the crew. Kept reminding them that they needed to stop ordering up burritos and how to solve the issue. All the while getting orders out in a timely manner. She had to deal with a couple disgruntled customers, and did so like a pro. They subed out for the burrito to accommodate. The food still came out hot and fresh. I will be going back. Two for food and for customer service.
May 7th, 2022

Waited 25 minutes in the drive thru where they cut us off in the middle of ordering with welcome to McDonalds someone will be with you. Our order was still wrong when we got to the window where they had to take it for the 3rd time.
Mar 11th, 2022

Worst service for a fast food drive in! Young man who took order was so rude as we were ordering.waited twenty minutes behind five cars only to get a bag of cold food.Window attendant was put out when we ask for fry's that were at least lukewarm so we could feed our hungry grandchildren....Won't be returning
Feb 22nd, 2022

Worst service and worst food in Spokane. This was absolutely an unbelievably bad experience. I don't remember ever having such a bad customer experience or poorly cooked food in all of Spokane. The manager really had no clue what was going on with her store and it's clear that her employees weren't aware either. Regular goofs on orders is normal for McDonalds, right? We all know that, but this store never fails to mix up or screw up orders. The last straw was when I had ordered two McChickens... and they forgot the chicken - on both sandwiches. So what I got were four damp, soggy pieces of bread with chopped lettuce and an uneven smear of mayo. That's all. Okay, no big deal I guess? I take it back to the store and wait for ten minutes to even talk to anyone. When someone finally notices that I'm standing at the counter and asked if I've been helped, I asked if I was on camera and if I was being punked, and asked for two new McChickens with the chicken. The manager lost her mind and started shouting at the employees that UNTIL WE GET ORDERS RIGHT NO MORE TAKING ORDERS! STOP TAKING ORDERS!" - so apparently this was just a thing that was happening regularly that day. While waiting +15 minutes to get the replacement sandwiches I saw one older lady come in, wait 5 minutes to be noticed by staff, and when one of the staff finally noticed her he told her that they aren't taking orders. She corrected the young man and said she had already ordered online. He asked for her confirmation code - she had to go back out to her car. All the while the manager continued to shout at employees, sending two home for not doing things right. The old lady came back in with her confirmation number, the same guy that helped her earlier told her Uhhh, I'm locked out of the online thing. I can't check your online order. You can, uh, order again, if you'd like? and the manager shouted at him: NO MORE ORDERS. The poor old lady muttered something under her breath and stormed off. This is a rather unreal level of failure of the local manager to control the situation and to train her staff. This McDonalds has always been bad, but this is enough to keep me from ever going back to McDonalds. Wow.
Apr 8th, 2022