Navy Exchange Main

Jan 10th, 2024

Ordered with the Military Star card for items to pick up. Received the update that they were ready to pick up. Left work early to go pick them up. Once I arrived, I had an employee tell me they pulled the items together but needed authorization from higher authority from who knows where to release them, after they were paid for. I went to my car, called the 877 national Navy Exchange number, gave them the statement they gave me. They told me they never heard of such a policy. I filed a complaint, the phone representative did the same, and will see what the outcome is. Completely unprofessional in every way. Save you time and peace of mind. Try Ft Lewis, Bangor, or Whidbey if you are a Veteran like myself, and can access the base.
Dec 20th, 2023

After applying for and being approved for a MilStar account, a relative purchased a Christmas gift for the kids for pickup at this location. I was listed as the pickup person. An email was sent stating these were ready for pickup. I left work early to pick up the items, thinking it would be a great surprise to show up with the gifts. I used my VA card and went into the store to pick up the items. Once inside, an employee acting as the Exchange CEO told me they needed some type of confirmation from a higher up in Virginia before I could pick the items up. They were paid for, switched to ready for pickup, and now told something completely ridiculous. I called the 877 NEX number once I returned to my car. They told me on the phone they have never heard of such a store policy. They called my Mother the next day and said they needed to verify the account, which they had done twice before. At this point, the actions seem targeted, and just like Navy Federal, I have no confidence that this is NOT racially motivated discrimination. Once she verified, they said they would call the store for next steps. I called the store, and they asked what happened with the call, as if no one called them. I told them to immediately cancel the order. No longer interested in ever shopping at this location. As a veteran myself, this was the most unprofessional behavior and attitude I have ever experienced. Completely rude and arrogant people at this location, and definitely biased against certain customers. I did file a complaint with NEX, and will be filing one with BBB. Do not waste your time trying to be nice or plesant with these folks. Save yourself some stress and order and pickup at Ft Lewis, Bangor, or Bremerton.
Dec 13th, 2023

$400 tv we bought was missing parts.
Sep 28th, 2023

Take pictures of the price of the merchandise before going to the check out, as most things almost always end up being more expensive than advertised. One worker was trying to gaslight me into thinking the price on a product was never advertised at the price I claimed it should have rang up at, even though I saw it literally moments before. Went back and saw that they ended up changing the price of the product. Typical.
Feb 6th, 2023