Home Services at The Home Depot

Assistant Manager “Phaedra” as well as the Store Manager (“Joanna” I believe) are rude, judge mental and give absolutely horrible customer service. It’s no wonder so many other reviews of this location complain about the cashiers and floor staff: they have learned by example from their direct supervisors. These people absolutely do not value their customers, the money we spend or the purchases we make. I was belittled, yelled at, insulted, profiled and lied to by Phaedra, and received the same level of service from the Manager on the phone the next day. When I asked for the her boss or the District Manager she scoffed and just hung up on me! Ridiculous! I will drive to *any* other home improvement store before I will ever shop here again. Assistant Manager “Phaedra” as well as the Store Manager (“Joanna” I believe) are rude, judge mental and give absolutely horrible customer service. It’s no wonder so many other reviews of this location complain about the cashiers and floor staff: they have learned by example from their direct supervisors. These people absolutely do not value their customers, the money we spend or the purchases we make. I was belittled, yelled at, insulted, profiled and lied to by Phaedra, and received the same level of service from the Manager on the phone the next day. When I asked for the her boss or the District Manager she scoffed and just hung up on me! Ridiculous! I will drive to *any* other home improvement store before I will ever shop here again.
Jan 25th, 2018

I would give this store a 0 star if I could. What a joke.. They are advertising a 72 hour carpet installation on certain carpets. I order it and pay for it as I am moving in 2 weeks. 3 day install certainly seems like it should get done in that time. Their contractor says they are 15 days out to install carpet.. I call the store back and they say there is nothing they can do yet they are still advertising the 72 hour carpet sale.. False advertising and terrible customer service.
Nov 2nd, 2016