Mill Bay Marine

We discovered a leak in the seal around the outdrive and the bilge pump was not functional the weekend of July 4. We dropped our boat of at Mill Bay Marine Monday, July 3rd and were told it would take about 2wks. We called them on July 19 to see if our boat was fixed & were told it was. Great news since we were returning July 21 for a week to celebrate our 10yr anniversary. We took our boat out for less than an hour & discovered the leak was still there & the bilge pump was not working at all. The boat was full of water again. We had to wait until Monday to drop the boat back off. Service went from good to horrible. Debbie was rude, condescending, argumentative, talked over us, and blamed us for our boat taking on water saying we did not put the plug in the boat-"REALLY!". We are experienced boaters. We asked what they did to fix our boat and she could not answer us. We have asked several times & to this day have not gotten an answer. Honestly, we do not think they touched our boat, but we were charged/paid almost $500.00. Since we already paid, we had no choice but to leave the boat again on Monday July 24 and had to cut our anniversary week short. She was very rude and could care less that our week was ruined. We were told it would be worked on in about two weeks after they finished a motor pull for a customer, she said had been waiting all summer. We asked her to keep us informed of the progress when we left, and she never called us once. We had to call her and most of the time leave a message because she rarely answers the phone and never calls back. When we finally got through to her to see if there was any progress, she answered the phone saying "your parts are on order" before she even knew who she was talking to. When we told her who we were, she then said there were 2 to 3 boats in front of ours now and they hadn't even touched our boat and would not get to it for at least another 2-3 wks. She then began tlaking over us and arguing with us again. My husband had enough so he lost a day's work, drove back to Chelan to find our boat behind several boats parked back by a wall untouched. She argued with him again that he could not take our boat, but he got help from a nice young employee to get the boats moved so he could get our boat and take it elsewhere. It is very unfortunate that such a nice family bought this business to give back something positive to Chelan (I watched the video) but is having such a horrible, untruthful, rude person manage it. Her customer service is horrible, the worst I have ever seen. I have been a customer service manager for over 10yrs and in customer service for 40yrs. I have never experienced such horrible service as hers and would never treat a customer the way she has treated us. We would never recommend this company for boat repairs to anyone. She put our lives at danger and could care less and has wasted most of our summer without the use of our boat because of her lies, dishonesty, and lack of organizational skills. She is tarnishing your company, and honestly, I am shocked you do not have more negative reviews due to her.
Aug 10th, 2023

Mar 18th, 2023

Aaron at Mill Bay Marine helped me on the spot with an issue I had with my trailer. My family and I were heading back to Western Washington and I was worried about the safety of my boat and trailer. It was a quick fix and Aaron could not have been nicer and professional. I will definitely recommend them to all my friends who go to Lake Chelan for their vacations.
Aug 25th, 2022

Jul 16th, 2022

Mill Bay Marine is excellent.  Our family went to Manson for vacation and when we dropped our boat in the lake it wouldn't start.  I called Mill Bay Marine Monday morning and they said if I could be there at 2PM Aaron would take a quick look at our boat to see what the issue was.   Aaron (shop manager) was awesome.  Supper nice and helpful.  Boat could not be completely repaired in time for our vacation due to lack of part availability.  However, Aaron was able to provide a temporary solution that was safe and reliable that same day.  His goal was to get us a working boat for our vacation.  And he did that.  In fact, Aaron and Frazier stayed about 90 mins (maybe more) after closing time to get us operational.  They were slammed with work but were still so nice, genuine, and honest...  and staying late to help ensure we had our boat during our vacation was over the top.  Thank you Aaron and Frazier!!    Office manager was also friendly and helpful.Recommend them to everyone.
Jun 23rd, 2022