JR Furniture Lynnwood

My parents bought a sectional and had the best experience at JR furniture Lynnwood! Carlos was very helpful and everyone at the store went above and beyond to help my parents. Thank you!
Apr 4th, 2024

I would give 0 if I can, I went to this store about a year and half ago to buy a sectional and a bedroom set, one of the item was never delivered so I called and call and they said that they can not reimburse me the money only store credit. You try to reason with them and they get defensive and rude. They give a lot of discount when you buy at the store but believe me It is to compensate for all the headache that you will have in the future bc the delivery service was horrible or it was broken when it arrive or even more when it doesn't arrive at all. I will never buy in this store again after I get my money back.
Mar 14th, 2024

Robbie helped us find all the lift-tables we were looking for! Huge selection, lots with multiple color options to match our decor. Love the layout and presentation of the furniture offered.
Mar 6th, 2024

Great selection and helpful staff! Amit was wonderful and showed us around while we were looking for coffee table, I think he showed us every coffee table that would fit the space, and we ended up with something we might not have considered otherwise! Bought a a coffee table and dining table set on Saturday had it delivered and setup by Tuesday! Thanks again to the super helpful staff at JR!
Feb 28th, 2024

I bought a couch about two weeks ago. Robbie was my sells associate and she is the reason I purchased the couch. She was respectful, professional, and patient. Up to that point, everything was great until I had my couch delivered. I ordered a sectional couch with a chase. During delivery, I witnessed the delivery team throw my couch off the truck like trash. The truck was about five feet high and the couch tumbled. The box and couch was damaged. I told the the driver to treat my furniture with respect and the other employee inside the truck told the driver to tell me the shut *explicit* up in Spanish. Not knowing that I am fluent in Spanish, I went to the guy and asked him what he just called me. I said this in Spanish, which he was shocked and realized I understood what he said. He didn't even apologize. They then continued with delivery and assembly. They were not prepared and did not follow my orders of bringing the cart they use to carry the couch in my home as the floors are new. I didn't want the wheels to scratch the brand new floor. They ignored me and wheeled the couch in and continued to assemble without any regard of my place and ignoring my instructions. They scratched my floor, dinged my walls, and left the couch unassembled because they were annoyed because I was telling them to slow down and to be respectful of my place. They left the chase upside down unassembled, trash and cardboard there, and left. Granted I paid $150 for delivery and assembly, but instead I received a broken couch and damages to my new place. I understand that mistakes happen, yet it is the response that makes the customer have faith in the company. I spoke to Vadyn, the manager of JR Furniture, and he said that would replace the couch and refund my delivery fee, which is $150. I was like okay, they are doing the right thing. Then when my replacement couch came, which was hours later the time they give you because of truck issues, which they never called to inform me. They took the broken couch away and brought in the new one and assembled it. They were more professional than the first delivery team, yet still rushed. After assembly, they were about to leave when I noticed that they brought me the wrong couch. The chase was on the opposite side. They couldn't take the couch with them because the van was small and could only fit one couch. I was stuck with a couch I did not order. I then called Vadyn, the manager of JR Furniture, explained the situation. All he could say was sorry and that he would call the delivery team. He made no effort to fix the problem or to see if there was something he could do to make it up to me, as a customer. I brought up the fact that my delivery fee was not refunded and he said that he would refund me the $150 if I kept the broken couch. I was shocked because of the fact that the only way to refund my delivery fee, which was a horrible experience was to keep a broken couch. I bought a brand new couch and pay for assembly and delivery and received a broken couch due to negligence, a wrong couch, home damages, and disrespect from the delivery team. Like I said mistakes happen, but it is how the company responds to the mistake. They have done nothing but said sorry. At this point, I would warn anyone who wants to purchase a couch from JR Furniture in Lynwood, WA. Also, I would not recommend delivery. They are so disrespectful, damage your home, and don't follow instructions. I am still waiting to see if JR Furniture does the right thing, but at this point it seems I am stuck with a couch I did not order and home damages that I have to repair. If I could give zero stars I would. My experience has been a nightmare other than Robbie, the sales associate.
Apr 3rd, 2024