Service Center at Land Rover Lynnwood

Natasha was really great at explaining stuff and really good at convincing me! Definitely buying from her soon
Feb 28th, 2024

Good morning! This is one of those unfortunate times when community forums can actually be used to warn others of potential pitfalls and because I actually care about the people in this community I feel like it needs to be shared. 2 years ago I purchased a Range Rover from Range Rover Seattle in Lynnwood right next to the I5 entrance. I was hoping to help out a new salesman there who I had known from a while back at Brier Pizza. Range Rover makes beautiful cars. Unfortunately they are not well made. I probably should have listened to the dozens of people who told me this. Within 6 months my car was in the shop for screeching brakes. The fast-talking service department charged me a significant amount to repair something they had missed on the certification inspection. I had to go to war with them and after running my concerns up the flagpole finally got a comped service since I was still under warranty. 6 months later I was back in the shop for the same issue. 2 months after that, same thing, followed by two more trips within the month. Over and over again I was assured they had identified the issue and it would cease to be a problem. Always within days my car was turning heads, unfortunately not in envy but because my brakes sounded like a middle schoolers first attempt to form a metal band. The dealership was a nightmare to deal with. Excuses, accusations, and outright lies about what work was done became commonplace. Finally due to frustration, I purchased a new car and consigned my Range Rover to a high end dealership in Bellevue to sell for me. This morning I received a call from them detailing that upon my last round of brake work by Range Rover Seattle had twisted and misaligned my brake caliper which posed a serious safety risk to the function of the vehicle. He also informed me that unfortunately this has been becoming more and more common with Land Rover who are looking for the quick fix instead of doing real maintenance work. I am taking the time to write this today, not to slam a business, but because I am fortunate enough to be able to absorb the costs associated with Land Rovers lack of ethical business. Some people, however, may not be able to. This could be a devastating financial blow for someone. People work hard for their money. They deserve to be treated ethically, honestly, and with integrity. Sadly you will not find any of these qualities at Land Rover Seattle. After taking the time to speak with the head of LR Seattle and sending him overwhelming proof from the last two years of the failure in their work his response was essentially: We are a new company we cant take responsibility. Best of luck. The sales staff also lack any semblance of professionalism. I would highly encourage you to avoid Land Rover Seattle at all costs. If you are in the market for a Range Rover work with a dealership who guarantees their work.
Apr 9th, 2024

Wow! Exceptional customer service!!! I traveled halfway across the country to purchase a used vehicle from Land Rover Seattle because the vehicle was immaculate, the online listing very detailed and as I said before, the customer service was exceptional! My rep, Natasha, was very professional, knowledgeable, and courteous. She went out of her way to help me, answer my questions, and all-around made me feel comfortable during the entire process. Being that I flew in and drove back, I needed a ride from the airport the following morning. Brent, Pre-Owned Sales Manager, scheduled an Uber for me, but my not being Uber savvy, Natasha and Brent took care of it all so I merely knew the details to get in the right ride. When I arrived the truck was waiting in a covered space completely detailed and with a bow on it! Felt like one of those Christmas commercials. Natasha went over the truck with me and then passed me to finance to finish the deal. Melissa, Finance Manager, was just as nice, knowledgeable, and professional as everyone else and made the money piece simple and enjoyable. She even managed to save me $1,500 (thanks again, Melissa!). I absolutely recommend Land Rover Seattle for your car buying experience. Great dealership! Thanks again, Natasha, Melissa, and Brent!!!
Mar 31st, 2024

People at the dealership are fine, but Land Rover vehicles have reliability issues, and the manufacturer does not consistently address manufacturer defects. We bought a new Discovery in 2019. Windshield started to leak at the end of 2021. We called the dealership, and they said there had been a recall. We hadn't been advised previously. Dealership replaced the windshield under the recall. Two years later, the replacement windshield started to leak in the same place. Land Rover told us we were on our own. We used the glass company used by the dealership to replace the windshield again. The glass company said there was a design flaw in the OEM windshield. They were forced to use the same OEM windshield in the recall. They recommended not using the OEM windshield again, given the flaw. They replaced it with an aftermarket windshield, for which the glass company will provide a lifetime warranty. I asked Land Rover USA to reimburse us, but they refused. Hard to believe Land Rover will risk losing a loyal 15+ year customer (on the verge of trading in the Discovery for a new vehicle) over a $1,400 repair that was 100% necessitated by well-known manufacturer defect.
Mar 11th, 2024

Honestly the best hands down! Friends were borrowing our Rover to go back home at Thanksgiving. The engine light came on while in Carnation before their trek back to Vegas. Robin at this location not only got them in, found the problem and fixed it within a couple hours. We paid by phone and they were able to get in the road the next morning. That would NEVER happen in Vegas and there are two service centers. Top notch customer service Robin!
Feb 19th, 2024