Starbucks

Permanently closed as of 01/27/2021
Feb 4th, 2021

Fast, friendly!
Jan 16th, 2021

Great service
Dec 26th, 2020

Dec 9th, 2020

I personally don't like Starbucks but I took my visiting sister-in-law. We asked to load $50 on her Starbucks app but the put the $50 on a gift card she was clearing out. They threw away the gift card with $28.95 on it. We realize the mistake the next day when we returned to another Starbucks on hour away. The store couldn't fix it told us to call customer service. We did. They said email receipt. We did. We got back a form letter telling us many if our questions could be answered on line! They didn't even READ the email nor acknowledge the receipt! We called again and the customer service rep couldn't help us more access our email/problem EVEN WITH THE REFERENCE # the email told us to reference! When I asked for a supervisor he said they were unavailable. When I asked his name or ID # he said it was AGAINST Company policy to reveal that information. I asked if he worked for Starbucks and he said yes and then he hung up on me! Lol Unbelievable So far I've spent over 1.5 hour on the phone. Sent 2 emails. Filled out 2 email surveys they sent me. No resolution and still out $28.95.
May 29th, 2021