Walmart Pharmacy

1star because I HATE your new voice activated refill line. You just made it 5x harder for absolutely NO REASON.
Jun 5th, 2023

It was good but after going hear for 9+ years it seems like it's going downhill and they can't seem to be able to get meds right and bypass the pre authorization and give the wrong amount of meds and not own there mistakes..
Apr 30th, 2023

Edited 03/24/2023 I wonder how long Google reviews go at this point. I found out that Matt is a trainee. However, my patience and well-being go over my understanding of someone. If you need anything over the phone, ask to speak to someone else. I'm not a fan of Dez/Debs attitude, she is uncouth, rude but does her job. She at least found other pharmacies for me to pick up my medication. Matt still provides unclear, ineffective statements, has lied when my prescription would be ready. When I asked if he could fill another medication of mine as well, he failed to do this. I shouldn't be going off and on my meds like this and any pharmacist should be aware of that. I asked to speak to a supervisor but I did not get one. Edited 03/11/2023: yeah this pharmacy is just so underwater. Almost every month, I send in my prescriptions about 6 days before I'm out. They do not have it filled by the time I need it, won't do short time fills of my mental health medication. I've been out 3 days, called in last night and spoke with Matt. He put me on an 8 minute hold to talk with the pharmacist about my meds. I waited, he said they'll be ready tomorrow. Today, I called to check on the fill since I have not received a text. The lady I spoke with who did not state her name, told me they are out of stock and won't have any until next week. NEXT WEEK? HELL NO. She let me know that I can call other Walmarts to have them pull over and fill. Luckily, I have someone who can pick up for me otherwise I'd not have my meds until next week. Inept, rude, and this tells me that the pharmacist on duty last night did not know their stock which is alarming as hell. Fill your meds elsewhere. Last year 2022 - Pre-pandemic, this was one of the best pharmacy's in Lakewood. Now, things have gone to hell. I'm not sure who is left. Tracy is extremely rude. If I could avoid her, I would. Ryan is your guy, though. He is absolutely the sweetest. He's compassionate, thorough, goes above and beyond. I feel like I matter and I'm not just another prescription to fill. I sincerely hope he continues with schooling to become a pharmacist. Anywhere would be damn lucky to have him. That said, I'm tired of my meds being pushed out. I put in my med order on Monday. Today is Sunday and I am out of three important medications. They won't do partial fill either. Stay away if you like having your meds on time and if you like good customer service.
Mar 8th, 2023

I really enjoyed my experience with the Walmart,Lakewood pharmacy. The staff is always competent, energetic interactive and hands on. I have been using this pharmacy 4years and I never had an issue. If they have help me through the Covid process, through colds, possibly drugs interactions with my prescription and even advised me on best and lower prices generic on OTC alternative. Because of their knowledge and compassion I'm always comfortable coming here. Just as the heads up, this is a high pace location because of their quality they are always demand. So having patience becaause it is definitely worth it.
Feb 9th, 2023

I have a medication that I literally need to survive, and this pharmacy couldnt care less about helping me fill it. I tried to fill it weeks ago and it was out of stock. They never even tried to give me an update or help me fill it at another pharmacy. They dont care if I get extremely sick. Ive been asking them about this prescription several times a week for three weeks and they never have an update. They never care. They do not care about the patients. At all. They are very rude and wont even look up any information for you, to help you find a competent pharmacy that actually can help fill the prescription. The pharmacy reps from here said they cant look in the system to see which Walmarts have it available. Just spoke to another Walmart and they definitely can log into the system and see where its available. I tried filling this weeks ago to avoid this. Now Im overdue on it and am literally already feeling extremely sick. This is life-threatening if I dont get my prescription today or tomorrow. They dont care. In fact theyre ridiculously rude about it. Im finding a different pharmacy. The complete lack of a care about someones well being. What a slap in the face. Horrific customer service. Stay away from this pharmacy if you have a prescription thats extremely important for your health. Wish I could give 0 stars.
Jan 23rd, 2023