Ulta Beauty

Jessica did an amazing job on my eyebrow wax.
Mar 20th, 2024

Jan 6th, 2024

Clean and neat store
Dec 19th, 2023

*Read the reviews* Went into ulta for simple skin care, upon me walking in and looking for my products was I followed by 3 store employees. One associate in a wheel chair arose to the challenge because you see the discomfort in my face. After half helping, I found all my products and headed up to check out. Upon waiting to check out the store manger on shift( a mid-age older Asian decent women) noticed me waiting and completely ingorned me and continued her conversation with laugher with the cashiers at the front. The cashier Sanaa-T was so passive aggressive and over all probably one of the worst experiences I ever had at a Ulta. Please improve the customer service and inform staff how to not profile your customers. Its disgusting and over all Un-called for. Please improve !!!!!
Jan 14th, 2024

Long story short PLEASE read the reviews before you book at the salon here. I have been in tears since I left the salon this afternoon. This was the worst experience Ive ever had at a salon, my hair is ruined and cannot possibly be corrected. I asked for heavy highlights which I have been getting for years. I showed the stylist Brittany the color that I wanted my highlights to be toned using a photo of my own hair! She lightened my entire head. I voiced that I was unhappy with it because it wasnt blended well when she finished there were patchy spots and it looked nothing like it ever had before. She immediately had an attitude and blamed my grow out but the problem was the patternshe didnt do highlights like I requested she lightened ALL of my hair. She then offered to fix it so I tried to give her a chance which was a mistake. She proceeded to put lightener on my roots which wasnt even the area of my hair I was unhappy with (I know when you get highlights your roots and natural hair show through which is what I wanted) now I have an orange base with light blonde mixed in. My natural color is completely gone, Its horrendous and I cant fix it. And, as if this wasnt bad enough, when I went to pay the ticket showed that Brittany charged me for two other services besides my highlights and cut. I was charged for two things I was never consulted about nor informed were being done. I will say the girls working at the checkout were very kind and offered to get a manager for me but I declined because I was crying and embarrassed in public. Also Brittany the attitude she had and the way she was treating me after I voiced I was unhappy made me hesitant and afraid to speak up anymore at the time. I will be returning tomorrow to speak to a manager.
Dec 21st, 2023