Metal Sales Manufacturing Corporation

I've been hauling their stuff for well over a decade, as far as wolf lodge and as close as Spokane. I've never had an issue with crates or packaging. The help may come and go from time to time but everything else is consistent. I appreciate the willingness to work with this quirky old trucker
Jan 28th, 2023

I have ordered numerous metal panels through Lowe's manufactured by MS Metal sales in Kent Washington. Other than the occasional damaged sheets, I have never had an issue. I am a 25 year construction veteran contractor specializing in garages and sheds. Unfortunately, my last 3 loads have been nothing but a struggle. A dent through the whole stack 3 loads ago that took a couple weeks to replace. MS blamed Lowe's. Lowe's blamed MS. But the dent was pushed up from the bottom. Dent was directly over a sticker where the banding was. So obviously done at the factory imo. But Lowe's footed the cost and got me replacement metal so I was happy but my customer had to wait an extra two weeks. Now the last two loads, both for the same building, have come with width issues. Outside rib to outside rib on some pro panel varies 5/8" on every shingle sheet. On both loads. Second was replacement for the first. MS claims both times, it's not them. They left their factory cut just fine. It's not a cut issue. Idk exactly how this happens, especially twice in a row. But I assume it's mishandling the material at the factory. I don't see any way, once the sheets are banded on stickers, that they can get out of whack like that. Also not sure it's even possible to come through the machine like that. But the sheets are less than 5' long. 5/8" of variance top to bottom in every single sheet builds a nice fan, but doesn't work on a straight roof. Banded tighter on one end squishing the material maybe? I really have no clue. Customer is getting impatient though and I don't blame him. Bottom line, you can't depend on MS if you want to keep your customers happy. I won't ever again. Pay a little more elsewhere to ensure satisfaction because you won't get it here. If something is messed up and needs to be replaced, it should be priority to get it done. Not pushed to the end of the list. I can't do that to my customers.
Jun 29th, 2020

Metal Sales are the best. They are a great team. They keep their machines tuned to specifications so that the panels are consistent.
Jan 17th, 2020

Dec 6th, 2018

I ordered 11 Metal Sales panels for a patio cover this summer through Lowes. Since the bottom was going to be exposed I expected the bottom to be free of defects. They ship the panels with ample protection on the top but provide no protection on the bottom so that the bottom panels were completely scratched and bent. Over 3 months I received 2 delivery attempts to remedy the situation with replacements that were in worse shape than the original. I finally gave up and installed a completely scratched panel on my new patio cover that I spent thousands on. I guess it gives me a story to tell at my BBQs. I had requested touch up paint that I never received so I guess I will need to find matching spray paint next spring. The panels are great if you can get them undamaged. I suggest that if you do buy from them, make sure you buy an extra throw away panel knowing that the one on the bottom will not be usable. Really a frustrating and disappointing experience.
Jul 20th, 2019