Garys FIX-IT Plumbing and Heating

clncaa quintero _{on Google}

Jun 3rd, 2022

I had two leaking faucet and hot water dispenser that needed to be repllaced.. Done professionally and really cares for their job.

GW Stratton _{on Google}

Mar 10th, 2022

Casey was professional and easy to work with - thanks for the flexibility to stop by this morning and take care of everything- would recommend Garys Plumbing and will use you again! Service: Heating system repair

Gary S. _{on Yelp}

Jan 19th, 2022

Thanks Casey! - you were very responsive and easy to work with. able to troubleshoot and clear the drain quick and easy - I very much would recommend Gary's Plumbing and will use you again.

Chris Knight _{on Google}

Jun 10th, 2020

I called several local plumbers to get bids for the work I needed at my home. I called and spoke to Dennis from the Kent, Gary Fox Plumbing & Heating location. Over the phone he was very pleasant and professional. He agreed to a bid for the job. Yet when his plumber arrived the bid amount more than doubled. I was also given an expected amount of time the job would take and it was three times longer which made me late for work. I called Dennis while the plumber stood in my kitchen. He reassured me over the phone that he would meet me in the middle because there was more work than he thought. Not really, I'd told him upfront exactly what needed to be done! He just wasn't adding in the cost of parts over the phone apparently so the price would seem lower, but added the additional cost once they arrived. We agree to the price in the middle and then the plumber argues with me that he can't do the work for the amount agreed upon. SO I had to call Dennis again! Then the plumber finally started working. He did 5 out of the 7 things I needed done, that we agreed on. His statement to me was that he couldn't do all the work we'd agreed on for the amount we agreed on. WHAT?!? I insisted he finish the main job and I'd call Dennis to clear up this situation. Dennis reassured me that he would personally come by the next day to finish the work which should have taken less than 20-30 minutes tops. SO then, when the plumber was leaving he said "well I can only give you the price agreed if you pay me all in cash." I informed him that I wasn't prepared with cash as I made the arrangement to pay with my bank card. He said "well I will need to follow you to the bank then if you want the price DENNIS agreed to." So off to the bank we drove. He then told me he would not give me a receipt because he needed to not charge tax in order to make the price work. I was again SHOCKED at their business ethics and demanded a copy of the receipt which after agruing infront of the bank he handed a copy over. I called the next day when Dennis no-showed me. He claimed it was an oversight in his schedule and he apologized. He reassured me that he would come the next Monday since it was a Friday he missed. I said that was fine and I appreciated him prioritizing finishing the job as agreed. Well, he never showed up so I called him again. Which was followed up with another excuse. In the end - Dennis as someone who represents Gary Fox Plumbing management: misled me, allowed his plumber to try and rip me off with the work I paid for and then ripped me off himself by never finishing the job as agreed and paid for.
I am disgusted by their unethical business tactics.

Wingnut W. _{on Yelp}

Dec 28th, 2019

They showed up 4 days early and called me ahead of time to see if they could come over right away since another job they were on went quicker than expected.  That was very helpful so the very next day they were able to come out and help me with my faucet replacement. Now Lowe's offers 169 dollar installation however I'm not sure how great that service would be.  Casey and his partner on the job rushed out to get this done. They yelled at each other a bit while working and I politely asked them not to scratch the flooring, but they got the job done. It took a little extra time and they sure charged me for it. 412 bucks to install a faucet.  Apparently mine was frozen and a bolt had to be cut to accomplish this process. I'm just glad it got done and the work is guaranteed. The reason for 3 stars is because price seemed kinda high.