U-Haul of Kenmore

Vladimir Makushkin _{on Google}

Feb 12th, 2024

Buggy system and incompetent employees. I spend an hour at this location today while their system was crashing. Employees were completely clueless and kept "entertaining" me by asking for my information over and over and over again. I've had enough and left an hour later.

S R _{on Google}

Jan 10th, 2024

Place is funny. Elderly gentleman is belittling. They act like you're renting a luxury vehicle. It's a 20 yr old vehicle with 130k miles and no I don't want to back it in or spend a second longer in your smelly vehicle than I need to. Provide clean efficient service and instructions instead of smoking on the job while doing the bare minimum

D Walker _{on Google}

Dec 12th, 2023

I have rented from this location several times before but never again. The contract reported gas at a certain level. The needle was lower when I pulled away but rose to the contract level after a couple of blocks. I drove van 14 miles and added 2 gallons of gas. The needle dropped to the same level as pickup when I turned the key off and on at drop off. I was charged $33 for gas. Called back to discuss with rude check in person and was told to file a complaint but that he would not change it. Stay away from this location.

Reese Allen _{on Google}

Dec 3rd, 2023

Employees at this location have no common sense or understanding of how customer service works. I called a competing rental agency and it was like night and day.