Issaquah Pest & Home Services

Phillip was great! On time, good communication about arrival; he was knowledgeable, efficient but not hurried, reassuring about resolving our brown ant problem and happy to chat about household bugs :). I'd invite him back in the home in a heartbeat! Will definitely reach out to Issaquah Pest for any future problems!
Mar 9th, 2024

Unfortunately, I cannot leave a good review for this company. We had used them for pest control for years with no issues. But, then we hired them to replace the insulation in our crawl space and to install a pump with a french drain to remove any water that comes in when it rains heavily. It was a disaster. The crew showed up and did not have all the tools they needed, including charged batteries for power tools. They had to borrow a shovel from our tool shed. They left old insulation under our kitchen floor and covered it up with new insulation. The pump they installed was cheap, very loud and they did not set up the drain field at all so the water that would get pumped out would go right back under the house again. We had them remove the pump and patch the hole they made but even that was done poorly. It took several phone calls but we did finally get a refund. This was such a bad experience that we canceled our pest control service as we no longer have confidence in them.
Feb 12th, 2024

Issy Pest and their multi-visit approach seemed reasonable, but a few days after their "warranty", pests returned to our home - squirrels in the attic. They had set giant spring traps, appropriate to rats, not tiny squirrels or mice, and left them in the attic and under the house after their departure. They were picked clean of bait, but if they had caught an animal, it would have rotted under the house. Services: Rodent extermination, General pest inspection
Jan 31st, 2024

Loved their service. It was always easy to set up appointments and keep pests away.
Jan 28th, 2024

I caution you about hiring this company unless you have time to manage them yourself and spend hours of your time making sure the job is done correctly. Ill be as brief as possible. Hired this company for normal service, they forgot rodent bait stations (according to the tech, who I approached during our service) and we got a rodent issue. They recommended a 3-hour healthy home inspection to determine what work needed to be done to prevent future infestation. This was a decent experience, the tech recommended replacing our vents, rebuilding our crawl space door and replacing the vapor barrier. They missed the garage weather-stripping and attic caulking that a previous tech had pointed out, but I figured wed focus on securing the crawl. Estimate for those two jobs was about $4k in total. Expensive, but I thought I was hiring the best. They came out to rebuild the door and replace the vents. Instead, they stapled mesh over our existing vents (see pictures) and cut a piece of particle board for the crawl space door ($500 just this part, photo with blue frame), and put a 4 foot piece of steel pest block over one of my 1-foot long vents without asking instead of replacing that vent. They said the estimate didnt include the extra digging/work that vent would need to be replaced how is that the customers fault? The tech also explained that he would have built the door better had he known more before he came, and we would likely still experience water issues. I also found a dead mouse in our yard that day that I assume theyd drug out from the crawl. I couldnt believe the quality of work and escalated to the manager. It took a full week and multiple reminders on my part to get a call back (I had already paid in full). The manager promised theyd come back and replace the vents and fix up the crawl space door, including installing new trim as a favor, and wed get a discount after he investigated what went wrong. A week later, the manager was supposed to call me back before they came again, we had a call planned for 10:30 and he didnt call me he said he had it on his calendar for 11:30, I count this as another miss and proof the company is broken from the top down. Instead of doing the job correctly, the techs installed vent covers over the old vents, again. They also fiddled around with the door, added two uneven handles to the particle board and used interior molding to frame the door, which I had to pay to have replaced with proper outdoor materials from a different company (photo with white moulding). I wish they hadnt even touched it because they clearly didnt know what they were doing. I was promised a discount and never received one. I also feel like I was harassed by the manager and another owner to get on the phone after I told them I couldnt invest any more of my personal time into resolving these issues -- I'd already spent 10+ hours documenting and discussing their errors. I work full-time, I don't have extra time to manage their business. I paid the full bill and cancelled service. They have my card if they wanted to grant me the refund/discount, they could have without having another phone call with me. I think this is their MO poor work, hope you dont notice, if you do notice, multiple phone calls and delays to make it right, hoping it will also shut you up. Thats the only way I see all of these reviews being so high. BUYER BEWARE. I will never work with this company again and Ive told my neighbors, friends, family and now you to STAY AWAY unless you have endless money and patience for a job done poorly. Super disappointing.
Mar 7th, 2024