Alton Heartwood

Love it here
Apr 10th, 2024

I recently moved into Alton Heartwood, and I couldn't be more thrilled! From the moment I stepped foot onto the property, I was greeted with warmth and professionalism. First off, the location is superb it's convenient to everything I need while still providing a peaceful retreat from the hustle and bustle of the city. The amenities are top-notch, from the sparkling swimming pool to the well-equipped fitness center and the gorgeous rooftop lounge. But what truly sets this complex apart is Saul, the property manager. His dedication to ensuring residents are happy and comfortable is unparalleled. He's always available to address any concerns or questions and goes above and beyond to make sure everything is running smoothly. I feel incredibly lucky to have found such a wonderful place to call home, and I have Saul and his team to thank for that. If you're looking for an apartment complex where you'll feel valued and well taken care of, look no further this is the place for you!
Mar 28th, 2024

I moved into Alton Heartwood when it opened in September 2021. The owners recently selected Avenue5 for property management. What a great difference in available staff, prompt attention to maintenance issues and encouraging a sense of shared responsibility among all tenants. Competent, fun, fair and accessible describes each member of the management team. This is a great location. Avenue5 cares for the building like a proud homeowner. My dog and I love coming home to Alton Heartwood.
Mar 23rd, 2024

After living here for a few weeks, our experiencesfrom touring to moving in and settling downhave been incredibly positive. Saul, Kyle, Louisa, the maintenance team, and everyone involved have shown exceptional kindness, professionalism, knowledge, and accommodation. I highly recommend this place.
Mar 6th, 2024

My living experience at these apartments was horrible. We moved in near December of 2022 and recently moved out in a rush due to the horrible treatment and conditions of the facility. To start off, for a three bedroom $4,200+ $125 per parking a month that advertises itself as a luxurious living community we were shocked to see dog fecal matter in front of our doors as well as dog urine in the elevators as well. The stench of such reeked throughout the elevator as well as the hallways. Paying almost $450 in utilities we were walked to our apartment and be met by dog excretion right on our footsteps Again, they advertise themselves as a smoke free environment while the entire time my family was living we would experience the harsh smell of cigarettes every night and despite our complaints nothing was done to mitigate or remove the smoking. My experience with the new management was horrible, my minor daughter got recorded by one of the neighbors in her room from the street side.The neighbors had gone out of their way to record a video of my minor daughter in her bedroom .many times our privacy was invaded by neighbors who video taped us in our own supposed home .The management make it seem more like a prison than an apartment complex.
Dec 13th, 2023