Gerber Collision & Glass

The rating given is regrettable given the exceptional workmanship and service provided by the management. However, subsequent interactions fell short of the professionalism I would expect. Despite our insurance company's assurance of direct payment to Gerber as a preferred shop, miscommunications arose. Sarah's demeanor during these exchanges was abrupt and accusatory, taking a heavy handed collection approach. This approach conveyed a lack of appreciation & acknowledgement and suggested a preference for collecting payment directly from us, leaving us to pursue reimbursement ourselves. Once the issue was resolved, Sarah's demeanor shifted dramatically, expressing gratitude for the resolution. I suggested adopting a more positive and understanding tone from the outset, emphasizing the importance of assuming positive intent. Unfortunately, Sarah dismissed this suggestion with a dismissive "that's the way it is" attitude. Her lack of empathy and rudeness demonstrate a clear need for customer service training, particularly in de-escalating situations and assuming positive intent. I conveyed my decision not to utilize Gerber's services again due to Sarah's attitude, to which she responded with indifference and promptly ended the call.
Apr 1st, 2024

Great Customer Service !
Feb 28th, 2024

Gerber Collision and Glass is by far the best auto repair shop I have ever encountered. I have had to get my car repaired not once, but twice at their facility, and both experiences have been nothing short of exceptional. One of the key aspects that sets Gerber Collision and Glass apart is their outstanding customer service. From the moment I walked into their shop, I was greeted with a warm and friendly smile. The staff members are incredibly knowledgeable and always willing to go the extra mile to ensure customer satisfaction. They took the time to listen to my concerns and addressed all of my questions with utmost professionalism. What I truly appreciate about Gerber Collision and Glass is their commitment to clear and consistent communication. Throughout the entire repair process, they kept me informed about the progress of the work being done on my car. I never had to wonder about the status of the repairs or worry about being left in the dark. This level of transparency gave me peace of mind and reassured me that my vehicle was in capable hands. One person who deserves special recognition is Dustin, a member of the Gerber Collision and Glass team. Dustin went above and beyond to ensure that my experience was as smooth as possible. He was attentive, courteous, and genuinely cared about making sure that I was completely satisfied with the repairs. His attention to detail and commitment to excellence are truly commendable. In addition to their exceptional customer service and communication, the quality of the repairs done on my car was outstanding. Gerber Collision and Glass uses state-of-the-art equipment and employs skilled technicians who take pride in their work. The end result was a perfectly restored vehicle that looked as good as new. Overall, I cannot recommend Gerber Collision and Glass enough. Their commitment to customer service, clear communication, and exceptional repairs sets them apart from the competition. If you are in need of auto repair services, look no further than Gerber Collision and Glass. You can trust them to provide top-notch service and ensure that your car is in the best possible hands.
Jan 19th, 2024

Great initial visit. Car will be there a week so we will see how it goes!
Dec 28th, 2023

Honest, friendly, and pretty quick service! Highly recommend!!
Dec 19th, 2023