Holiday Inn Express Rainier Inn & Rainier Complex

Zahira and Abby at the main desk made my review 5-stars by working extra to help me when I arrived earlier then scheduled. They quickly made me comfortable in the lobby and then without asking went out of their way to spend time figuring out how to get me into a room vice staying in the lobby for hours. ...and they did it! I was so happy because I was on a business trip from out of state. Being able to be in a room vice the lobby really helped me get to work on what I so needed to do there. I'm so grateful to them! This made me feel that the staff at this hotel really >cares< about their guests! The hotel itself is what I've come to happily expect from Holiday Inn, which is my preferred hotel over all others.
Mar 17th, 2024

The Ranier Inn has a great spot if you're working on JBLM. It's centrally located, close to the PX and Commisary, and many of the offices on post. Where it does not do so well is in the helpfulness of the staff. This isn't a knock on all of the staff - there are certainly some helpful ones here - but I've had enough negative experiences to make the stay less-than-pleasent. Things like being ignored when I tried asking a question during check-in, or no one picking up when I called the front desk, or unhelpful responses from hotel staff when I inquired about a service. All-in-all it adds up. There are good staff, too, of course. I can easily see why so many have glowing reviews for the location.
Feb 21st, 2024

Feb 15th, 2024

The room is spacious and clean. Thank you
Feb 2nd, 2024

Jan 29th, 2024