Verizon

Mar 30th, 2024

This was my first time at this Verizon store. I ordered a new phone I was picking up. I was checked in by Quang Dang. He went and grab my phone and was ushering me out the door. I said I needed help transferring from old to new. He said it was $30 which I didnt know. That is not the problem at all. The issue was his objective seems to be getting me out of the store as fast as possible. People clearly came to the store for some level of help. I said I will need help activating my new phone. He opened my package, turned on my phone, and told me to connect to the stores wifi and it should be that simple and left to tend to other checkins. It was not as clear cut as he presented. I went to get his attention bc it was not working. He then resets the phone back to factory setting to start over and left again. I had enough so I went to get someone else. Unexpectedly got the manager, Hunter Barber. Hunter troubleshooted my activation issues and eventually got service on the phone. I told him helping customers activate their phones have to be the very least store employees can do. I briefly expressed my unpleasant experience with Quang and left. I did not feel valued, welcomed, or appreciated as a long time customer whatsoever. Quang Dang is not a good representation of what Verizon prides themselves on which is customers experience. Please work on making improvements starting with your staff.
Mar 22nd, 2024

Horrible experience. Rude and unfriendly, not helpful or knowledgeable employees . I would give 0 stars if I could. I'm going to this location, I'm seriously considering switching.
Feb 23rd, 2024

Customer service by Aurora was top notch. She answered all questions and was very helpful. Thank you Aurora
Feb 16th, 2024

Went in to get my daughter her first phone. Sawyer, one of the staff members was very helpful and extremely patient with my wife and I. Sawyer answered all our questions and gave us some good tips concerning parental controls. Thanks Sawyer for all your help!
Jan 31st, 2024