Optum - Silver Lake

I was redirected here from Everett clinic Mill Creek after an eye injury. Even without having my identification on me, they were able to help. Kind, informative, and prompt. A wonderful experience! Highly recommended!
May 21st, 2023

I have been with the Everett Clinic for 30 years as a patient through them. I was in a motorcycle accident 3 weeks ago with six broken ribs. Not only did they make me drive around to walk in clinics by my house that are closer and almost passing out behind the wheel. Melonie in the refill department was extremely rude on both accounts and would not refill my medication. Extremely disappointed with how they have handled this. If I could post zero stars I would.
Apr 15th, 2023

If the office manger wasnt so kind and responsive, Id give this clinic 0 stars. Anyways, I went in for a sinus infection and had to wait in my car due to symptoms in common with Covid. When I was called, the nurse/medical assistant said You dont sound like a Kayla, whats up with that. She then giggled then hung up. The staff didnt take my issue seriously, the person putting my info into the computer said I tried calling the number on the file, but it went straight to voicemail and the first and last name were completely different, I pulled out my phone to show the call had connected. They then told me nobody from the office called, that it was someone from the call center, which another MA told me was false. The doctor wouldnt give antibiotics despite being told that with my immune disorder that sinus infections do not clear up with just Vitamin C, Afrin and Guaifenesin. The office manger found out who called me right away and addressed the issue, but it should have never happened in the first place. I will not be back.
Mar 13th, 2023

Don't go to this Everett Clinic, go somewhere else! The staff is rude and disrespectful. The receptionist talk down to you like they are better than you. I asked my doctor for a referral and she told me she was too busy. She said to go somewhere else! Unprofessional!!!! Apparently they've never heard of bedside manner.
Mar 5th, 2023

I came to the Silverlake Urgent care at the end of January for an apparent respiratory infection. I had the Flu at the beginning of December and have a history of developing Pneumonia and respiratory infections in the weeks following a major illness like the Flu. I saw Edward Swensen, PA-C. He was extremely dismissive of my condition and prescribed me an Albuterol inhaler and sent me on my way. In the weeks since, i've gotten progressively worse; i've now had a fever for three days straight, can't sleep at night, and my entire chest feels like it's on fire from coughing so much. I went to a different Walk-In location last night, and the doctor couldn't believe that I hadn't been prescribed antibiotics. I've suffered unnecessarily for weeks and had every aspect of my life negatively impacted because Edward Swensen dismissed my condition.
Feb 3rd, 2023