Fluke Corporation

Lifetime Warranty on a DMM? Think again. Fluke doesn't seem keen on honoring it. I own a digital multimeter, quite a high-quality one, probably among the priciest engineering tools I've purchased for my home engineering tasks. These are staple tools in engineering offices and universitiesI've seen them everywhereso I trusted it would be a solid investment for many years of occasional use at home. It's been calibrated and maintained properly. Yet, a few years ago when it malfunctioned and required servicing, I was faced with Fluke's customer service outright refusing to honor the lifetime warranty. This was completely unacceptable. Years have gone by, and Fluke wriggling out of a lifetime warranty still irks me. It crosses my mind as I select equipment for my company in my ongoing engineering work in the semiconductor and automotive fields. I probably should've reported this to the state attorney general as I've done with other consumer issues, but for some reason, at that time, it didn't occur to me. Maybe a response to this review will help put an end to this saga.
Mar 10th, 2024

Jan 25th, 2024

It's ok ... experience is just like any other company u work for.. there are nice people and there are idiots too..company alone is good for work.
Dec 17th, 2023

Sent in a close to 20 year old 87-5 that suddenly failed - was returned with that concern repaired, but the housing cracked (still had pictures of unit prior to sending in for repair that showed no damage to unit) - sent a message requesting a housing that I could swap out at home - though it took a few months all in, they ended up sending a brand new meter. It's not the mistake, it's how you handle it.
Sep 10th, 2023

I used to work for the company and like it but a efficiency review board came though, and cut the entire company IT department to the bone. me and many other lost our job!! IT was all in the name of profit taking!!! It makes me bitter and angry!!!!
Jul 6th, 2023