SERVPRO of Skagit and Island Counties

Absolutely horrible.. young people can not even measure a room correctly. Fire them and let a real contractor take over. I had a bid and the home repaired buy a different contractor. Before they ever called to even look at it to do their estimate. What a joke. 6 weeks later.
Sep 26th, 2023

I had a stove/oven fire that destroyed the stove, a cabinet and some flooring in the kitchen. Servpro was here and cleaning pretty quickly. I had smoke and fire extinguisher dust everywhere in the main part of my house and it smelled like a fire. My biggest complaint is their communication. It's not good, within the company and with me. I'm still waiting for a list of food that was not edible from the pantry. I was told I would get this list. I've asked multiple times. Cleaning was completed back in January. This is Feb 16/24. I just climbed up on a ladder to move something from a high shelf in my living room. It is completely coated with fire dust/debris. I know 2 shelves are done. I'll double check the 3rd shelf. I was told all along that the team would clean my filters in the 2 mini split units at the end of the job. At the end of the job, I was told by the team that they do not do this. One the units is too high for me to safely do on my own. Just tell me from the start what is true. Because of the poor communication, I did not have them do any rebuild work.
Feb 23rd, 2024

Water mitigation. I don't usually take the time to write reviews, good or bad, but the service I have received from Servpro has changed that. When I discovered my hot water heater had a leak I soon had to deal with the damages. Servpro responded within hours with knowledgeable technicians to start the cleanup process. All the technicians that have come into my home have been very professional and great to work with. Melissa calls every day to let me know when the techs will arrive the next day. They show up when they are scheduled and quickly go about their tasks. They explain what they have found and what to expect. I can't say I'm looking forward to all the repairs getting done but glad I have Servpro to rely on." Adding to review. Changed from 5 star to 3 "I was not able to rely on Servpro to do my repairs. They repaired the floor and some drywall so I could get the hot water tank replaced but the remaining drywall, insulation and underbelly repair never got scheduled and was weeks out to be scheduled. Also, I trusted one of the technicians who assured me I wouldn't be billed for the work they had done and would do. When I received the bill, I spoke with Brandon and he explained that this technician had no authority to make such an offer so I was charged. Needless to say, I was extremely disappointed that I had been mislead.
Jan 17th, 2024

My house was flooded do to a broken water line in our bathroom, whole house and crawl space destroyed. My insurance company said they had used Servpro and recommended them. We have never delt with anything like this so we called Servpro. Our world was very wrong and we were very displaced, the people from Servpro could not have been any more concerned and helpfull!! Special thanks to Caitlin and her team ,Ryan,Jesse,Sabre,Howard,Alyssa,Gerardo and Brittany. They were professional but very personable as they understood what we were going through and really helped us deal with being so displaced. Then the pack out crew came and all I can say is WOW , once again super professional and personable , they took care of our things like they were their own. Thanks to Alyssa, John, Kim, Jesse, Gerardo. And last but certainly not least my guy Nate, there were some issues with the rebuild but what ever happened he went above and beyond to make us happy!!!! These people are who you want when you need help.
Nov 13th, 2023

Shon Irwin is a great "Project Manager". In December 2022, due to ice, we had a water pipe bust in the upstairs kitchen. It happened in the middle of the night, so the main floor and downstairs family room were flooded. Shon was with us throughout the construction phase to walk with us through this traumatic experience. Communication is the key for anyone who is a project manager, and Shon is "top shelf". He has the ability to manage several projects at once. Working with homeowners, sub-contractors, and coordinating the phases of a project would place anyone under stress. His even temper and pleasant disposition are a great asset to Servpro. Shon will give you a quick response to your questions. He is very professional, and he does not punch a timeclock. It has been a pleasure to work with, and get to know Shon, these pass months. Service: Flood restoration
Aug 17th, 2023